Upon arrival, I was told there was a mistake with the reservation and that they would arrange a taxi to drive me to another hotel. I was very disappointed since I had made these reservations 3 months prior in order to stay at a unique hotel in a quiet location. Once I showed him the written reservations for a deluxe... more

We didn't get off to the best of starts, having lost our passports en route from the airport to the hotel! It was Saturday evening, and she was just about to go off shift, but the young lady on reception was kindness itself, contacting the transport authorities to report the loss and locating the British Embassy and showing us on... more

We booked the hotel and were looking forward to one romantic night in the hotel. However when we eventually managed to find the hotel, the receptionist told us that there was a technicalproblem, and we had to go to stay in the Red Lion. They got us a taxi to take us to the new hotel, which was OK, but... more

We enjoyed everything about our stay. The room was comfortable, quiet, and clean. My wife & two teanagers and I shared a quad room easily. The service from the people at the front desk was polite and enthusiastic. Their recommendation for where to get a good, inexpensive meal was spot-on. Ask about The Hanging Coffee. The hotel is a little... more

We had heard about the Residence Monastery doing odd things with people's bookings (e.g. sending them to another hotel after they arrive to check-in) but hoped those those days were over with. Nope! We travelled all the way to the hotel, only to discover there was some well-rehearsed, vague, mysterious "problem" with our reservation (the very one we had confirmed... more

Stayed here with my husband for a short romantic break and was quite happy. I had wanted a place that was unique and atmospheric, relatively few rooms and away from the tourist trail, but close enough to walk to the major destinations and good local restaurants. The residence monastery did not disappoint on any of these. Check in a reception... more

Booked this hotel for a Christmas city break to Prague and was not disappointed, the service was fantastic and the location was great too. Just the right distance to take the tram or subway into town, the grounds had fantastic views over Prague and there were lots of little reasonably priced restaurants nearby too. The staff were able to book... more

I was surprised that this 4**** Hotel did not have a lift and no one to help us with the luggage. One lady at the desk 7am to 7 pm. Do not recommend for elderly people. Not on step of Prague castle but 15 minutes if you are a fast walker. Not helpful when we arrived at 11.45am told to... more

I booked this trip as a surprise birthday treat for my partner. The hotel was quite difficult to find, but once we did and got our bearings, we were really pleased with the location. It was a little way out of town, but the trams are great and run really frequently. The view over the town was amazing and it... more