139 Reviews 
Hotel is located about 30 min from city Centre but that's not a problem as we can easily take tram no 9 back to the hotel. Not difficult to find. Once we get off the tram, just look up on the top right hand side and you will see the hotel (don't even need a map). Hotel is located near...
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We arrived around 22.50 pm, having booked this hotel on the internet for 6 nights. Once in were told our room had a 'technical issue' so we were being moved to the sister hotel and would be taken by taxi 'at the company expense', plus given a free drink at the bar as we waited. 20 minutes later a taxi...
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Dear Brenda,
thank you very much for bringing forementioned issue to our attention and please be assured that all guest feedback, especially those of a negative nature, are taken very seriously. Please accept our apology for the inconveniences.
Unfortunately technical problem occurred on the day of your arrival. There was a problem with the water pressure so high floors rooms...
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good hotel, very pleasent people work there, I've been there many times with my tourist groups and they were satisfied.The rooms were simple and clean.
Dear Jasmina,
thank you very much for your review. I’m glad that you like our hotel and thank you for choosing Fortuna West again. I am looking forward to your next visit.
Sincerelly Radek Loský
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I have stayed at this hotel twice now it a nice enough hotel and you get what u pay for in the basic rooms which are very basic but its the staff that let this hotel down they were so unfriendly the girl who served us dinner almost throw our dinner at us and when we asked if my husband...
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Dear Kathy,
first of all, let me thank you for choosing the Hotel Fortuna West again and for taking your time to share your feedback with us and with visitors of TripAdvisor.com web page.
I’m very sorry to hear about your unpleasant experiences during your stay at our hotel.
I would like some of your commentary to debunk. I personally...
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I recently stayed at this hotel for nine nights. Overall, I was very pleased with the quality, service and comfort at this hotel. The rooms were simple and clean. As soon as we arrived, I checked the mattresses, and was pleased to discover that they were new, and clean.
There were no decorations in the room so if this matters...
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Dear Sarah
I am very pleased to read your positive review from your recent stay with us at Hotel Fortuna City. Thank you for taking the time to share your feedback and your observations. I am delighted to read that you have been overall impressed with the quality of our hotel and service. We welcome you again at our hotel...
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We stayed there for 3 nights. The rooms were clean and neat. Its on the outskirt of prague, But the connectivity is absolutely great. Take a direct tram no.9 every 5 minutes directly to the center of city and Wenceslas Square, Astronomical Clock, Museum and old town. The trams run all night and reaching back to the hotel is no...
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Dear Guest,
thank you very much for taking the time to share your feedback from your recent stay with us at Hotel Fortuna West Prague. I am very pleased to learn that you enjoyed your trip.
Thank you for your positive rating and for recommending our hotel to TripAdvisor.
Best regards.
Radek Loský
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I stayed here for 3 days. Hotel was so clean, peaceful however far away from center but it was no problem! Next to hotel is tram station with excellent connection with historical center (no9 and 10). price for night was good too.
Breakfast was included. Was a lot of things to eat, so dont worry, you won't be hungry after...
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Dear Jujcia,
I am most grateful for your kind comments on TripAdvisor. Thank you kindly for taking the time to share your experience and for indicating you would recommend our hotel.
We certainly look forward to welcome you.
Sincerely
Radek Loský
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Having read all the negative reviews we were a little bit scared about safety in the hotel. I felt uncomfortable leaving my notebook in our room and the luggage in luggage room, but nothing was stolen.
You also can't complain about the surroundings - for eastern European standards it is a lovely area (graffiti on the walls doesn't make it...
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Thank you very much for taking the time to share your feedback from your recent stay with us at Hotel Fortuna West. I would like to thank you for your nice comments concerning our hotel. Particularly the safety of guests is very important to us. The hotel is situated in a quiet location with low crime.
I am very sorry...
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Far from the town center but easy acces at tram 9 which go wright to the main touristic objectives. You can buy tram tickets from reception or from an automatic machine from outside hotel.
Room was big and clean, bathroom was clean with new accesories.
Staff ok, not extremly friendly. Breakfast was a classic one, with plenty of food for...
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Dear Mr. Crisandru,
I would like to take this opportunity to thank you very much for you review following your recent stay at Hotel Fortuna West. I'm very pleased that you were satisfied with the cleanliness and bathroom amenities. It's unpleasant for me to hear that our stuff was not extremly friendly. We periodically do stuff training to provide a...
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We've been there for 5 days. The hotel wasn't fancy but clean and quite and wasn't expensive (no refrigerator in the room). The breakfast was really good. The location is a little bit problematic - it's far from the city center and you have to take a bus or a tram. You should buy the ticket in advance from the...
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Dear Ilana,
thank you very much for your opinion. I really appreciate your time spent filling the review and I am glad to hear you have been satisfied with our breakfast.
As regards the distance to the city center I'd like to set this record straight. It takes 15 minutes to get to Andel by tram. There is big shopping...
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