I just want to share with you how wonderful, outstanding, way below expectations the service in this hotel was for my husband and I. We had an accident on the way to the hotel and the night watch Tomas helped us all the way through by calling the police, translating and getting them to find us after waiting in the... More

Luxury is difficult to find in the middle of nowhere in a country that was Communist less than 20 years ago but this property sure is trying. The buildings were beautiful on the outside and the interior was full of unique and original architectural details. The concierge was quite friendly as she guided us to our room and toured the... More

Hotel has a beautiful location just a few minutes walking distance from city centre. It is consisted from 5 big villas all connected underground. It is amazing, that you can park your car inside the hotel (up to 62 cars) and you don't have to go out anytime. Even when you go to another willa. The complex is altough huge.... More

I travel a lot among luxury hotels worldwide. Savoy Westend was a amazing experiences. This is a beautiful resort with high level of service. Staff is extremely kind and helpful. Facilities are great, especially Spa and dining. I had a fabulous dinner at Savoy restaurant. Quality of food exceeded my expectations. I am looking forward to come back soon.

I would not call our stay in the hotel "Leisure" as first and foremost Karlovy Vary is a place for taking treatments and this hotel is a very good place to do this. You realize very soon that you're as busy as a top manager while staying at the place. There are so many kinds of treatments that one is... More

I stayed in this hotel for 2weeks with spa treatment. There is no medical check up, it is only a verbal consultation and they build up the treatment programm based on this discussion. No lab test. Booked superior room and discovered the standard room is bigger. When requested the change, they refused first and only after I complained for two... More

We went to the Savoy Westend for the Easter holidays. Hotel rooms are very good, the gardens and beautiful, the spa and the public areas of the buildings are fantastic. We had some problems when checking out - my wife and son came a few days earlier then me and we were told that we would be charged for 2... More

The food in the dining room was ghastly and ridiculously expensive -- 30 Euro for a so-called "menu,", straight off the steam table, wh. included gooey slabs of not-so-freshly roasted lamb, a pile of overcooked black-colored spinach -- the other choice, odd-looking oval shaped "hamburgers" breaded and fried of mystery meat. Nearly $100.00 for two, without drinks. When we complained,... More

We went to the Savoy Westend already back in 2006. It was the first time we went to Karlovy Vary/Karlsbad and we would definitely go there again because we found it much nicer than the Pupp which we went to take a look at. The Savoy is at a true 5 star level, in particular the rooms, the gardens, the... More