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Spa Hotel Imperial

4.5 of 5
Libusina 18, Karlovy Vary 36001, Czech Republic
Hotel amenities
Spa Hotel Imperial
Ranked #5 of 81 hotels in Karlovy Vary
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46 reviews from our community

    Trip type
Traveller rating
    27
    11
    5
    2
    1
Date Rating
new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 March 2013

We are frequent visitors of the Hotel - spa Imperial, in karlovy vary. At least one time a year we go ( usually in fall) for treatment and drinking this miracle mineral water. the best ever relaxation. Very nice and friendly staff, they tend to every needs, nice and very professional spa ( clinic) with very modern equipment and well... More

Was this review helpful? Yes
Jan K, Manager at Spa Hotel Imperial, responded to this review
20 May 2013

We appreciate your favorable rating. We are really happy when our guests are satisfied with our services. It is our priority to help our guests feel content, rested, fresh and full of new when leaving the Imperial Hotel. We look forward to your next visit. More

Prague, Czech Republic
1 review
4 of 5 stars Reviewed 25 February 2013

For the third consecutive year, we decided to dulcify a long winter time by a shorter wellness stay in Hotel Imperial in Karlovy Vary. It was a very pleasant feeling, returning to an already familiar environment, where you can rely on functional correctness hotel services and its staff. Imperial has a unique location, with a beautiful views of the Karlovy... More

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Jan K, Manager at Spa Hotel Imperial, responded to this review
14 March 2013

Dear Mr. Vidrna, We would like to sincerely thank you for staying at our hotel and for sharing your opinions on our services. We are happy that we may consider you as our regular guest. We are pleased that you enjoyed your stay at Hotel Imperial once again and we look forward to your next visit. More

Jihlava, Vysocina, Czech Republic
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 10 February 2013

We stayed in this hotel for a week with full board and balneo. Very good hotel with profesional services and staff. The food was always fresh and good prepared with also good food styling on the plates. Maybe would somebody appreciate more types of cereals for breakfast. The room was spacious and so was the bathroom. Hotel offers free WIFI... More

Was this review helpful? Yes 1
See 3 more reviews by Daniel K for Karlovy Vary
Jan K, Manager at Spa Hotel Imperial, responded to this review
1 March 2013

Dear Daniel, We are grateful for your highly favorable rating and comments. We are pleased to learn that you enjoyed your stay at Hotel Imperial. It is our priority to serve all guests of Hotel Imperial to their ultimate satisfaction. We are looking forward to your next visit. More

australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 12 November 2012

We two couples were unable to book into this hotel for our recent stopover, but we were able to dine in an upstairs restaurant where we had a choice of buffet or a la carte. We were well treated by the staff and had a lot of fun trying out the various dishes at the buffet, which was pretty much... More

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See 2 more reviews by davidp39 for Karlovy Vary
koutny, Manager at Spa Hotel Imperial, responded to this review
26 November 2012

Dear David, Thank you for your positive evaluation of dining services in Restaurant Paris. What a pity you did not choose full rating if you were satisfied ;-( Hopefully next time we will be ready to accommodate you, your family and your friends in our Hotel Imperial. Kind regards. More

Europe
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 19 September 2012

As last leg in our recent tour of the Czech Republic, we stayed the night of 2012.09.13/14 at the iconic Imperial Hotel in Karlovy Vary. As can be inferred from earlier TripAdvisor reviews on this hotel, guests, mostly Russian, usually stay here for several days or weeks of thermal treatments. I didn't use the spa services so my review limits... More

Was this review helpful? Yes 3
koutny, Manager at Spa Hotel Imperial, responded to this review
24 October 2012

Dear Mr. Ayala, Thank you for your highly positive evaluation and comments on your short stay in our hotel. We are pleased to learn that you rated our hotel as 5*. At the same time we wish to express our belated apology for the misunderstanding during your dinner in the Paris Restaurant. The guests who take meals in the Paris... More

Prague, Czech Republic
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 19 July 2012

We stayed there for 5 day during our stay at International Film Festival. It is a beautiful propery not far from the downtown but in a beautiful nature with forests arond you. Old luxury building but a little bit old fashioned. The service is not so special and the breakfast is avareage. Not good enough for 4 star hotel. Mainly... More

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koutny, Manager at Spa Hotel Imperial, responded to this review
24 October 2012

Dear Pavel, Thank you for your rating and comments. We are sorry to learn you were not fully satisfied with the breakfast assortment. Your evaluation gives us important information that will be reflected on in our pursuit of the ongoing improvement of our services that are always customer-oriented. We will be pleased if we remain in your good graces and... More

Trondheim, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 19 June 2012

This is a very beautiful hotel with a lot of old luxury design. The first impression you get is wonderful, when you are welcomed by the very helpful and friendly staff at the reception. All this is ruined by the cold attitude you get at the spa centre and at the restaurant Prague. The food at the restaurant seems to... More

Was this review helpful? Yes 6
Management response:
13 July 2012

Dear Linda, thank you for your stay and evaluation. We are sorry you were not satisfied with our services. Regarding your comment about the scope and the quality of meals in Restaurant Prague we would like to point out that all ingredients are of the top quality. In addition, technological procedures used in preparation comply with the modern trends of... More

Aabenraa, Denmark
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 27 February 2012

This is a 4 star hotel, with 5 star prises, and to star service. It is Embarrassing to experience that you have payedthis much money and cant get a refund for a day, and when they specialice in healtcare, they do not even put signs on what food they serve at breakfast, dinners or any kind of meal.... And also... More

Was this review helpful? Yes 11
See 4 more reviews by jan k for Karlovy Vary
Management response:
4 July 2012

Dear Jan, Thank you for choosing to stay in Hotel Imperial. We are sorry to hear that your stay did not meet your expectations. It’s a pity you did not communicate your comments and suggestions during your stay in the hotel. We would have done our best to deal with your complaints to your satisfaction. The hotel staff speaks German... More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 7 October 2011

I never write hotel reviews but this time i just cant ignore it and help people to choose the best hotel in Karlovy Vary. I stayed in Imperial 15 days, got medical package with full board.Personnel is very kind and helpful, Balneo center where you get your treatments is very clean. Food is nice. There are some guests is the... More

Was this review helpful? Yes 7
koutny, Manager at Spa Hotel Imperial, responded to this review
15 November 2011

Thank you for your rating and full comments. We are happy to hear that you enjoyed your stay in Hotel Imperial in Karlovy Vary. We look forward to your next visit. More

Munich, Germany
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 18 September 2011

We spent two weeks with my wife and our two children at the Imperial for Medical Wellness including full board and 2-3 spa treatments per day. Was a fantastic experience, we are delighted and will come back in spring. The location is perfect with a stunning panorama view from I guess every guestroom overlooking Karlovy Vary and the beautiful nature.... More

Was this review helpful? Yes 9
koutny, Manager at Spa Hotel Imperial, responded to this review
19 October 2011

Dear Alex, Thank you for your rating and comments. We are happy to hear that you and your family enjoyed your stay in the Imperial hotel. It is our priority to provide high-quality services. Next year the Imperial hotel Sport center will undergo reconstruction which will change its environment into a more modern and enjoyable place. We hope to welcome... More

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Additional Information about Spa Hotel Imperial

Also Known As:
Imperial Hotel Karlovy Vary
Address: Libusina 18, Karlovy Vary 36001, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Children Activities Pets Allowed Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotels in Karlovy Vary
#4 Luxury Hotels in Karlovy Vary
Price range (per night): INR15,118 - 17,380
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hotel Imperial offers its guests a high standard of accommodation, spa treatments, and other services. The newly renovated hotel facility will satisfy even the most demanding clientele. It is no wonder Hotel Imperial is a proud holder of the Czech Republic’s Leading Spa Resort prestige award. ... more   less 
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