I made my first trip to PR from 5/13/12 to 5/19/12 at the El San Juan hotel. The hotel was very nice and all the people we encountered were very friendly and helpful. Despite what other reviews say I witnessed the pools and beach being cleaned daily. The pools were beautiful and the location of this resort can't be beat.... More

While the landscaping and pools are gorgeous, the staff's response time to a bad situation is horrible. My experience was that while my husband and I were staying in one of the rooms in the Garden Linai section, one of the engineers entered our room without advising and removed one of the ceiling tiles therefore causing a mess in the... More

This was a return trip to the El San Juan for us. We really like leaving our New York airport at 9 am and being in our room by 1 pm. The taxi ride is 10minutes and costs $10 plus bag fee. We arrived at 1 p.m. and our room was ready and they offered us an upgrade. I enjoy... More

We were able to check in a few hours early and were "upgraded" from the pool view King Casita we had reserved to a room in the main tower. Recently redecorated, the room was furnished impeccably (Kartell ghost dining chairs, everything very modern and sleek) but overlooking a dirty cement roof. We called the front desk to inquire how this... More

This is our third time staying at this hotel and once again it was wonderful. The staff is so gracious and they go out of their way to make you feel welcome. We arrived at 10:30 a.m. and not only was our room ready but we also had an upgrade waiting for us ! Our room was spotless the bed... More

Do not go to this hote it is horrible. We arrived early in the morning and have to wat late in the evening to have a room. Don't lost your time asking for assistance from Susan the manager of the hotel she won't help you! She is putting nice comments on this website but when you need her assistance ...... More

While in San Juan, we went to the El San Juan because my dance instructor told me it was the place to go for dancing. First, we ate at one of the restaurants there. It was very pricey, but the food was good. By the time we were done, the dancing was beginning. I was surprised and disappointed. I figured... More

My husband and I just returned from a 4 day trip. We were celebrating our 25th wedding anniversary and after reading many of the reviews we were also very skeptical. It was our first trip to Puerto Rico, and being that it was a big milestone in our relationship, we wanted to make sure it would be a memorable one.... More

My friends and i stayed for a few days for a weekend getaway and my expectations were low based on a few reviews i read before. Much of what i read was true but there were a few things a liked. Anyhow i was on vacation and i was just thinking of having fun. The guys on the front desk... More