This Hotel should be commended for its excellent customer service. The concierge, upon finding out we were headed to the awesome zip line tour, packed us 4 waters, 4 apples, sunscreen and hand sanitizer into 2 cute lunch kits! She really went out of her way to make us feel special. The food at the restaurants was great. You have... More

I literally didn't want to leave. I spent my entire days from early morning to evening at the pool. The water is well tempered and the beach is just steps away so you can enjoy simultaneously. The pool atmosphere is great. Large pool, but not matter weekday or weekend, you must go early to reserve your seats or you won't... More

My husband and I stayed at the Ritz- Carlton for 3 nights in early May to celebrate our honeymoon. Before the Ritz we stayed at a cute B&B in Old San Juan. We have stayed at Ritz-Carltons before (Naples, Florida and Orlando, Florida). Overall, the experience was average. Pros: - Service was very friendly, and the housekeeping staff was awesome.... More

I've stayed here before for a wedding and both times were amazing. The service at the Ritz is always top notch. The property is immaculate, beds were extremely comfortable and rooms were pin drop quiet. The dined at the beach restaurant for lunch and everything we ate was excellent. We also dined at IL Mulino which was fabulous. We even... More

A last minute getaway trip for my best friend's 30th birthday. The hotel was beautiful & all of the staff was extremely friendly! We loved the Concierge Dominic, who became our go-to for any questions, as well as giving us some inside local information. We were regretful, upon checkout that we didn't request a beach room, or see if we... More

We stayed at the Ritz, San Juan for a few nights, March - April time period. Needless to say I was a bit nervous about the hotel, due to negative reviews. Well any trepidation i had was immediately put to rest by the friendly and warm greeting and assistance from the bell staff, the offering of wine or champagne or... More

This was my first visit to this hotel in Puerto Rico. Hotel is very close to the airport by taxi. It wasa $12 flat fee fare + $1 per luggage fee. At check-in I was greeted by very friendly staff and a guava mimosa. The conference rooms and service throughout my stay were excellent. During one of the days I... More

beautiful hotel , staff is great about 10- 15 mins ride from airport , so close for the price the hotel should offer airport transpo. slept very good never heard airplanes , taxis very pricey hotel restaurants very pricey service very good but the wait is long -pool and jacuzzi was great lots of food places walking distance around hotel... More

I stay at many top hotels and even stayed at month at a hotel rated top in the world for service, and this Ritz exceeded my expectations. From the moment we walked in until the sad time that we left, we were greeted with smiles and offers of assitance. I went to celebrate my birthday and they made sure to... More