I made reservations for this hotel at least three months ahead of time. My major mistake was booking it after having seen only a couple of reviews from a few years back. I booked it by phone after a nice discussion about Rincon and Pools Beach with the woman who answered the phone. There is no Internet reservation option, and no confirmation by email. So I verified our reservation about a week before our arrival, again by phone with the same person.
We were rather surprised when we arrived... the buildings (cabanas?) were run-down, had peeling paint, and rusted metal. The grounds had a fair amount of litter, and in general it looked as if the place hadn't been occupied for some time. There was no place for 'check-in', and absolutely no one on site. I called the reservation number and there was no answer, but there was an emergency number. I called that number as well; no answer. My daughter and I explored a bit and found the pool area, which did appear to be nice and... more