217 Reviews 
We stayed March 9 (1 night)
Hotel – classed as a “resort”, set in 12 acres of landscaped grounds with separate apartment blocks.
Hotel website - http://www.mantraerskinebeachresort.com.au/
Access – off a small roundabout as you drive through Lorne.
We were in a one bedroom apartment; a downstairs room in a 2 story block, which was spacious, clean, comfortable and extremely...
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Thank you for your kind words. We are the largest regional residential resort in Victoria and pride ourselves on providing a unique experience for our valued guests. Your feed back will be passed onto the team and reinforces our commitment to service excellence. We look forward to welcoming you back to the resort. Please make contact with me when you...
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I was really excited about this place when I booked it and wanted an ocean view room. Paid $239 for an ocean view resort room with breakfast for two for a Saturday night.
The room we got was in the building furthest away from the ocean, on the first floor. I could just seethe ocean from over the hedges they...
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Good morning and thank you for taking the time to compose a review on Trip Advisor. Im sorry that you were unhappy with the view from your room. We pride our selves on exceeding customer expectations and would like to discuss this matter with you further. Can you please call 03 5228 9777 and request extension 9703. I look forward...
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We had a 2 bedroomed appartment in this complex. The appartment was very spacious and clean and very close to the beach and town. Lorne is not a big place.
We were just out of season, so it was not busy. However, this also meant that all restaurants and eating places closed early e.g. most would not take orders after...
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Very nice accom which I booked on an internet deal. Very handy to local shops and bars, clean tidy and quite upmarket.
Thank you for your TripAdvisor review. We appreciate your kind words and look forward to welcoming you back to the property. Kind regards.
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After reading some of the reviews on here, I was tempted to cancel my booking. I will say that I am pleased that we didn't.
We stayed in a 1 bedroom apartment which was perfect for what we needed. We didn't spend a lot of time in the apartment, but when we did we couldn't have asked for more. The...
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Good morning, Thank you for your kind words and review. I will pass on your comments to our Food and Beverage Team. We look forward to welcoming you back to the resort. Warm regards.
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We stopped over at the Mantra Lorne on a Great Ocean Road Trip, the hotel is situated on the foreshore of Lorne and ideally situated for all types of activity associated with th seaside. The hotel has a magnificent indoor pool, spa, gymasium and steam room which is handy in the cooler months. The bar and Bistro is a bit...
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Good morning Tjumo,
Thank you for your review on TripAdvisor and for your kind words about the resort. I can confirm that we have recently implemented a series of systems to address room cleanliness issues. I will also commit to speaking with our Executive House Keeper and will ask her to pass on your comments to her team. Thank you...
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Upon arrival we were told that we would have to park our car over 200m from our designated room and walk our luggage from there (even though the place wasn't booked out and their were plenty of car parks close by), it was raining and we were told that there was nothing that they could do. The general staff were...
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Good morning and thank you for taking the time to write a review for TripAdvisor. Im terribly sorry to hear about your experience at the resort. We pride our selves on good customer servcie and on this occassion we let you down. id like to investigate this incident further and request that you either call ( 03 5228 9703 )...
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If timeliness and prompt service is wanted on a holiday. This is not the place to stay. The staff work like they are on holiday themselves; laughing and playing around, while service was wanted. If items were left behind, after stay. It took over 10 phone calls, over a period of 2 weeks until something/ a staff member had taken...
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Good afternoon Tripapedia,
Thank you for taking the time to post your feedback on TripAdvisor. Im terribly sorry that on this occassion we failed to deliver those things so critical to good customer service. I can assure you that I will convey to the staff the importance of exceeding customer expectations at every opportunity. I will commit to meeting with...
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First impression was not great, had to ring bell at desk and wait to be welcomed. When the receptionist came out, not once did she smile and our booking that we had changed was not actually changed by the person we spoke to and it seemed to be a hassle for her to fix it for us. We stayed in...
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Good morning,
Thank you for your review on your stay at Mantra Lorne. I was very disappointed to hear that there were a number of issues that affected your overall experience with us. I have passed on your comments to housekeeping and our Front Office Manager. I’m confident that the issues will be addressed and that your next stay with...
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Stayed at mantra Lorne last weekend, they upgraded us to an ocean view room. The views were amazing, sitting on the balcony drinking a glass of wine and enjoying amazing views. The restaurant offers a great selection of mains and yummy deserts. The waiter that served provided excellent service, much better then what you would receive at a fancy restaurant...
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Thank you very much for your comments and we are glad to know that you enjoyed your time at Lorne and where happy with all aspects of your stay. Your positive comments will be shared with the team. Thank you very much for your feed back. I look forward to welcoming you back to the resort. Have a great day.
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