My sister and our husbands stayed here on the 31 to the 2 of jan 2012. When we went to the the office on arriving we said have u any plans for new years eve and they said yes it is going to be a big night u better book for dinner so we did. The moment we walk in... More

Upon our arrival we were told that we had been upgraded to the honeymoon spa suite. I was disappointed and shocked with condition and cleanliness of our room, I don't think the bathroom floor had not been cleaned/mopped from previous occupiers, nowhere in the shower recess to place soap while in use, no shower screen or curtain (water goes everywhere),... More

Lets start by the positive, it is a beautiful spot with direct access to the beach. The penguin tour included are great and the restaurant is very nice ( a bit over priced but nice nevertless). Breakfast is nice and plentyfull, perfectly adequate.We also had lovely staff so no complaints there. Now for the not so good. The resort is... More

Great location, nice continental breakfast but very basic, sub-standard and uncomfortable accomodation. Apartment was unclean, dated and really not suitable for a family of four. There was no storage for clothing, not enough seating for the four of us and the kitchen facilities were extremely limited. The toilet flush was broken and staff were unable to repair it, but did... More

My partner and I were in bicheno for one night and admittedly had already booked into other accommodation as we drove up to the diamond island resort looking for some dinner. We noticed it's unique view of a beautiful island and thought it well worth a look. We had just barely got out of our van when a member of... More

My wife and I have stayed here 3 times now, we dont mind it at all, Ive read the other reviews and have not found the staff to be anything other than acceptable, we were not there to make friends, we were there to enjoy the area, which we did. On our last trip we were offered a good price... More

Arrived at the diamond island resort with an eye roll from the woman behind reception... Gave her our reservation detail for our two nights stay that had been booked for over 8 months. We were told that they were fully booked out and had overlooked our booking, unhappy about the situation we asked for an explanation and were told only... More

We stayed here for 3 nights at $250 per night = poor value for money. Our rooms were barely serviced ( they only took out the rubbish) beds were not made etc. bathroom had a damp mouldy smell we had to keep the door closed at all times , remote control to the tv was not working. Only good thing... More

On arrival we were greeted very warmly and although the quoted price ($360) was a bit much for us, a room with a spa, a bottle of wine and the promise of an included penguin tour, valued at $25 per person, helped us make the decision to stay. We were informed the room was still being cleaned and told to... More