Caloundra Waterfront Holiday Park (Australia): Hotel Reviews, Deals, and Photos

thunderbolt64

Brisbane, Australia

1 review

Reviewed 7 May 2012

Recently stayed and was hugely disappointed. DO NOT be fooled if you have stayed here before - the waterfront tent sites no longer exist and if you ask for waterfront you will be given CREEK FRONT which SMELLS and is also located near the sewerage unit which also smells. There is inadequate drainage, so the sites were flooded and bogged... More

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Hi Thunderbolt, Thank you for taking the time to write a review. It is always disappointing to receive a negative review, but your feedback is valuable to us all the same. So we are all on the same page, I'd like to address each point you raise individually: - Waterfront - Firstly, we are devastated to think you have been... More

Kerbs56

Brisbane, Australia

Senior Reviewer

10 reviews

Reviews in 7 cities

2 helpful votes

“Great position - modern & clean”

Reviewed 22 April 2012

1

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We stayed for 3 nights and will definitely come back again. The whole park is brand new with clean, well maintained facilities and a great position on the water adjacent to Caloundra CBD. Despite previous comments we found the staff to be friendly and very helpful. The issue with cash for key deposit has been rectified and credit card imprints... More

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Hi Kerbs, Thanks for your wonderful comments. We are glad you had a good time. To follow up on the slabs, we are currently putting in a solid number of slabs for those who prefer them. But don't worry, there will be plenty of space for those who wish to camp on grass. Look forward to seeing you again. Regards,... More

Queenslanderrr

Brisbane, Australia

2 reviews

Reviews in 2 cities

“Nice location, very new.”

Reviewed 3 April 2012

Great location and all very new. Spent five nights here on a powered site with a five and seven year old. Kids loved the jumping pillow and the pool. Amenities were fantastic and spotlessly clean as was the pool and the grounds. Park has recently had a make over so the gardens are not established and the park still has... More

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Hi (fellow) Queenslanderrr, Thanks for the wonderful comments. We certainly see the jumping pillow get a lot of use (unfortunately i'm told i'm too old). To address the situation with the slabs, we are currently putting in a good number of slabs for prefer a slab. (But there will still be plenty of space for those who prefer grass). We... More

deliah-loves-clothes

Newcastle, Australia

Senior Contributor

34 reviews

Reviews in 18 cities

12 helpful votes

“Stayed in the Hibiscus Cabin”

Reviewed 16 March 2012

We recently stayed 2 nights at the Caloundra Waterfront Holiday Park. The booking process was friendly & we were advised of the $40 cash deposit for the boom gate/ keys. The park is in a terrific location with only a short walk to the shopping centre, main street & eateries. Our cabin was positioned in a great spot overlooking the... More

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See 2 more reviews by deliah-loves-clothes for Caloundra

*blush* Deliah, Thanks for your glowing comments !! We hope to see you again.. (Did we mention the weather this week ? 25C and not a cloud in the sky). Regards, Angus More

Battika

Senior Reviewer

6 reviews

Reviews in 5 cities

2 helpful votes

“Walked out because of poor customer service”

Reviewed 14 March 2012 via mobile

My partner and I pulled up at this park in the afternoon, initially we were unsure if we were in the right place because there was no signage, not even the name could be seen. First impressions on the park were quite pleasing as it looked new and was in a great location. Unfortunately from this point on things got... More

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Hi Battika, Firstly, thanks for taking the time to write a review. While its always disappointing to receive negative comments, we do take your feedback seriously. We, hands up, bungled this one, and we sincerely apologise. We have subsequently altered our procedures to allow a credit card imprint as a key deposit. Customer service is an important goal for us... More

Jackie M

Townsville, Australia

1 review

1 helpful vote

“Great location, new cabins - shame about the customer service!!”

Reviewed 6 February 2012

1

person found this review helpful

Arrived at our cabin and thought oh beautiful and brand new too. We were in a 2 bedroom unit. No book or anything to tell you about your room and how anything works or where to find anything. The kids bedroom had no fan or air conditioner so you have to leave the doors open on bedrooms so the children... More

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Hi Jackie, While its disappointing to receive negative feedback, we do appreciate the effort you have made. We have closely reviewed your feedback and made a number of changes to policies and procedures. We are a new park (opened December 2012) and unfortunately it has taken a little while to iron a few kinks (including the ones you mentioned). Once... More

Motorhome_Travel_Fun

Cabarita Beach, Australia

Reviewer

5 reviews

Reviews in 5 cities

2 helpful votes

“Fabulous Location for our "Family Motorhomes" RV, Awesome View, Incredible Facilities - but no slabs & it was pouring...”

Reviewed 2 February 2012

We would never have stayed at this place when it was the "old dump" - but now, WOW, WOW, WOW!! They have separated the permanents from the holiday makers (perms happy, holiday-makers happy), added a great little POOL with a SLIDE (please tell me it is going to be heated once it is no longer summer), the tell-tale and much... More

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Thank you for such kinds words ! We are glad you had fun. We take your point on the slabs, and we are currently installing slabs through out the camping sections of the park plus updated drainage. They will be completed by late May 2012. Unfortunately the pool isn't heated, but the Victorians don't seem to mind. We currently looking... More

susan m

Hervey Bay, Australia

1 review

“No slabs”

Reviewed 27 January 2012

We booked into Caloundra Waterfront Holiday Park for a week. Unfortunately the weather was attrocious for the whole time. We realise that no one can predict outcome of weather, but am concerned that when we originally booked and paid deposit ($45 per night - 2 adults) in our van - we were not informed that there were no concrete slabs.... More

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Firstly we would like to sincerely apologise for what you experienced on your holiday. We have recently undergone a major $10 million redevelopment of the park with new cabins, pool, play equipment, sites and streets. During the opening of the new park we had experienced some terrible weather which exposed areas which are currently in review for rectification. We are... More

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Caloundra Waterfront Holiday Park

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