We recently stayed at the Palais Royale on NY’s day (1 Jan’12 – 2 Jan’12) and I forgot to check Trip Advisor before booking…….so my expectation were pretty low upon reading the reviews! We were pleasantly greeted and shown to our room. The room was pretty and well maintained. Room amenities were a little basic but we weren’t planning on... More

We peak it on the internet as the photos were quite arttarctive and it was central located. What a bad choice!.It is quite neglected and havr very rude management/front desk. The room was small,old and smelly. A lot of noise as it seemed that the only visitors are group of budget traveller. No service we even did not try the... More

I stayed here for one night back in August after a recommendation from a friend about the decor and interior of the hotel. The 'lobby' area consists of a reception desk and three open lounge areas which had quite a warm atmosphere to them. Each section has a slightly different theme and was comfortable just to relax and hang out... More

We stay for 1 night as part of an overseas tour group to the Blue mountains.If we were on our own we will just checkout and dont worry about the payment we did. This is a dirty,smelly old hotel which should not allow to presnt it self as 4 star!!!. Few people in our group were amazed that our tour... More

If I had read these reviews before booking I certainly would not have entertained the idea of staying at this overpriced establishment. Fortunately we did not meet "Rose" which was a blessing as I do not take any rubbish like the other review contributors and would only have lead to an all mighty blue. The fact that the reception is... More

I booked over the phone for a twin room and was quoted $198.00. I then had to cancel this room 30 minutes later. I was told there was 'no problem" with this. At no time either in the initial phone call or the subsequent call to cancel was I told of a 'cancellation fee". On receipt of my credit card... More

We booked for 6&7 June 2011 and spoke to Rose, the owner/manager, before making the booking. Despite knowing that we have a 2 y.o. child, she told us nothing about the airconditioning not working at all in the whole place. We had to stay the night in a deserted cold place with -2C outside and an oil heater barely heating... More

We booked and paid for a family room through last min accom. The booking was for 4 adults. I rang and spoke to Rose to confirm the booking a week before. I thought everything was arranged. When we arrived, the other receptionist could not find our booking. But she said we could have another family room. When we arrived in... More

Unfortunately I selected the Palais Royale to stay at to celebrate our 30th Wedding anniversary. On arrival we were met by confusion at reception.The female behind the desk had very poor people skills and did not seem to know what she was doing. She did not make any eye contact with anyone she was dealing with. We had booked hte... More