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All 22 Mangere hotels »

Hotel Grand Chancellor Auckland Airport

4.0 of 5
cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
Hotel amenities
Ranked #16 of 22 hotels in Mangere
2.5 of 5 stars 87 Reviews
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87 reviews from our community

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Date Rating
ruthfa
Hadleigh, United Kingdom
Top Contributor
55 reviews
116 helpful votes
3 of 5 stars Reviewed 7 February 2012

Spent a night here before flying out the next morning. It is fine for a night but would not stay here any longer. The room was adequate but had a strange musty smell, not sure where from. There was a double bed and a single bed in the room. Bathroom again was adequate but the water pressure in the shower... More

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Rajeev A
New Delhi, India
1 review
5 of 5 stars Reviewed 23 January 2012

I really enjoyed the three days i spent at the Grand chancellor in early January 2012. It has several things to recommend it. It is about 5 km from the international airport with a free shuttle taking you there. The ambience is really great, far from the hustle and bustle of the city. I was particularly impressed with the service,... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
26 January 2012

Dear Rajeev A Thanks for your review. We are glad you enjoyed your stay. Our airport shuttle service actually does have a charge attached to it of $10 per adult for a return fare but your room package included this charge. Thanks again for your feedback and we look forward to seeing you again soon. Kind regards, Duncan Mackenzie Rooms... More

kiwisolargal
Nelson, New Zealand
Senior Contributor
37 reviews
14 helpful votes
3 of 5 stars Reviewed 13 January 2012

My husband and I booked this last minute and we were happy enough as the price was good. The hotel is handy to the airport with free parking. Room was good size with a small desk, clean, bed comfortable, bathroom adequate. No bell boy to help with the luggage which we hauled up stairs didn't see any sign of a... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
26 January 2012

Dear kiwisolargal Thanks for your review of Hotel Grand Chancellor Auckland Airport. I apologise for the delay in replying. We appreciate your feedback and will take this on board when considering our planned renovations to the property in the winter season in June this year. We have already re-painted the hotel lobby in late December/early January in a lighter shade... More

Juls R
Melbourne, Australia
1 review
3 of 5 stars Reviewed 12 January 2012

I booked the GCH as a last minute booking. I hadn't researched the hotel and was happy with the cost of the booking. Upon looking at reviews the day prior to arriving at the hotel I was horrified at what I read. Awful, horrendous and that was the positive reviews! You can imagine the thoughts running through my mind. As... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
22 January 2012

Dear Juls R Thank you for your review of the hotel. We are glad you enjoyed your stay and hope to see you again in the future. Thanks again for your positive review and for bringing some balance to the reviews already posted. Kind regards Duncan Mackenzie Rooms Division Manager More

MaramelNZ
New Zealand
2 reviews
2 helpful votes
3 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

The great thing was that the staff members were very friendly and the after- hour kitchen staff and service were great. The shuttle service were every half an hour which was fantastic. The room was huge ( i am sure they will upgrade that horrible old tv's one day) BUT i was a bit dissapointed to find the amount of... More

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NomadicTeachers
Wendover, United Kingdom
Top Contributor
68 reviews
41 helpful votes
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

We stayed here on the last night of our New Zealand trip at the beginning of December. I usually book hotels direct but had inadvertently gone through a booking site. This seemed to be what caused the confusion at check-in but after a short delay, and with great politeness, the lady sorted things out and gave us free parking to... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
5 January 2012

Dear Nomadic Teachers Thanks for your review of the hotel. We are glad you enjoyed your stay at Hotel Grand Chancellor Auckland Airport and we hope to see you again in the future. Kind regards Duncan Mackenzie Rooms Division Manager More

Donna W
Melbourne, Victoria, Australia
1 review
3 of 5 stars Reviewed 14 December 2011

My husband and I stayed there on a stop over recently and we found it to be very average,the rooms are dated and the fittings old, the bed was very uncomfortable, there was a musty smell in the corridor and when you flushed the toilet the pipes made a horrible noise and this was in an up graded room so... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
5 January 2012

Dear Donna W Thanks for your review of the hotel. Naturally we are concerned that you did not enjoy your stay with us. Please let me know which room you were in so that I can follow up on the issues you have raised. I look forward to your reply. Kind regards Duncan Mackenzie Rooms Division Manager More

Ken V
Hawera
Reviewer
3 reviews
3 of 5 stars Reviewed 5 October 2011

stayed there at the last day of august with my 7 year old son, staff were friendly upon my late night arrival and helpfull so no problems there. Expensive drinks and snacks in room but to be expected in a hotel. But was a bit bothered by ants coming out of the razor powerplug in the bathroom. Being late at... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
28 October 2011

Dear Ken V Thanks for your review of the hotel. We are truly sorry about the issues you experienced with ants in the room. Being a low rise building with a large garden area we are occasionally susceptible to visits from ants. We have deterrents in place to prevent ants from getting into the building and I have asked the... More

MBarr
Sydney, Australia
Top Contributor
50 reviews
144 helpful votes
3 of 5 stars Reviewed 17 September 2011

There are a few hotels in the area, perfect for a transit/short stay, but this is not one of them. The shuttle costs money, many of the other offer a free service. The rooms are dated and the fittings old. The bar and restaurant is the only plus at this hotel. It's cheap and very basic. Look elsewhere for another... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
28 October 2011

Dear MBarr Thanks for your review of the hotel. Our airport shuttle service is operated by a contractor because of the cost involved and the hotel pays a fee to have this necessary service. The shuttle runs 365 days a year and costs a lot of money to operate (including petrol, servicing, replacement parts, etc). We have tried our best... More

Paul_n_Cris
Melbourne, Australia
Contributor
15 reviews
7 helpful votes
3 of 5 stars Reviewed 31 August 2011

The room was clean, reasonably decorated and fit out. I was upgraded so not sure what room I had but rate was NZ$180/night. Musty smell in corridors, but not in room (but had a bit of rain while I was there). Internet WiFi was cheeper than some other hotels, but based on download, so if you are doing anything other... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review
1 September 2011

Dear Paul n Cris Thanks for your review of Hotel Grand Chancellor Auckland Airport. We appreciate your feedback and will look into the issues in the corridors that you mentioned. We hope to see you again in the future. Kind regards, Duncan Mackenzie Rooms Division Manager More

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Hotel Grand Chancellor Auckland Airport Also Known As

  • Grand Chancellor Auckland Airport Hotel
Address: cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand

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Hotel Grand Chancellor Auckland Airport
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