My husband and i stayed here for our honeymoon but had to check out early because i couldnt stand it any longer. There was supposed to be a beauty salon on site but arrived and found out that they had moved elsewhere. There was lipstick on the glasses in the room. The tv did not get reception, and the washing...
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Dear Senastra,
Thank you for posting your review of your stay. I note that you stayed in March 2011, and therefore the information is quite dated.
As mentioned in previous responses we have all 17 free to air digital TV channels, 6 x pay TV channels, as well as In-house pay per view movies. There are a number of shops,...
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Stayed here recently in a hotel room on a business trip to Hervey Bay for a change from the usual motels.The hotel room comes with a king size bed and a spa bath but is very small. Barely room "to swing a cat" (not that I normally travel with one ;)
Not much of a stunning view from the balcony...
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Dear Sparkles4_you,
Thank you for taking the time to review your recent stay at Mantra Hervey Bay. I appreciate that you found the Hotel room a little small, and would certainly recommend to potential guests to pay the upgrade to the very sizeable 1 Bedroom Apartments, or 1 Bedroom Spa Apartments. The apartments also provide you with extra amenities such...
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This hotel managment are not very helpful
Asked to have the dryer repair they said they would but did not
Asked to have the aircon to the bedrooms repair they said they would but did not
Asked to check out earlier because after waiting day to have service repaired and nothing happening we where told we were not intitled to...
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Dear Helen P,
I am sorry to hear of your unsatisfactory stay at Mantra Hervey Bay. I was not aware of these issues, and I do apologise if they were not followed up in a timely manner. We have very stringent procedures in place to ensure that our maintenance team follow up on reported issues.
Kind Regards
Colin McIntosh
General...
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Poor AV setup. Stayed in room for a day to relax and since it was raining, 3 free tv channels didn't work on main tv, NO free tv channels working in bedroom, only 6 pay tv channels and they were crap i.e 2 x fox sports, nickelodeon, fox8, sky and animal planet.
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Dear Mrworkermatt,
I'm sorry to hear of the difficulties you experienced with the TV's during your stay. We did have difficulties with the 3 x Channel 10 channels (One, Ten, & Eleven) for a brief period of time during January. This was dependant on weather. We have since had an antennae specialist out that has now rectified the problem.
The...
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The hotel is situated on the marina where you can find some wonderful restaurants. We were upgraded to a pool access room which was fun. The rooms are spacious, clean and value for money.
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Dear Samantha J,
I am so pleased to hear that you liked the room and that it was clean and well maintained. We have been working through our annual scheduled maintenance program, so all the rooms should be in excellent condition. Also, all rooms now have full digital TV access.
Colin McIntosh
General Manager
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A short drive from the airport to the hotel, found the staff very very friendly. Nathan was a big help to me and was s nice - cannot thank him enough! The room was overlooking the Marina and the view was something I appreciated for the sunrise, the sunset and the evening - absolutely spectacular. The room was a one...
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Dear Kitwalker_devil,
We are so lucky to have such a great location, right on the Marina with views out to Fraser Island. Thank you for your kind comments about the staff, I will pass them on at our next team meeting.
We look forward to greeting you for your next visit at Mantra Hervey Bay.
Colin McIntosh
General Manager
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This Resort style hotel has an excellent position in Hervey Bay. We stayed here for 3 nights and was pleased with the service received at the hotel. The pool is nice and big, and from our room we could swim right out. Great for Families and Couples. Close to lots of restaurants, cafe's and walking/cycling paths. Parking is free, and...
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Dear Johnny C,
Thank you for letting us know about your enjoyable experience at Mantra Hervey Bay. The location of the property is indeed perfect for a relaxing visit to Hervey Bay. The bike path starts from near the property entry and you can ride all of the way along the Hervey Bay waterfront to Point Vernon (approximately 8kms). There...
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We went to Hervey Bay purely for a whale watching tour. The hotel is right on the harbour and very accessible for a day tour out on the boats. Great breakfasts along the wharf also before setting sail. Would recommend trying further up the road along the main strip for eating out. The rooms were all you needed, comfortable and...
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Dear SallySpider,
Thank you for taking the time to provide feedback on your recent stay in Hervey Bay. Mantra Hervey Bay is indeed the perfect location for basing yourself for a whale watching trip as it is situated at the Marina. You can walk out the front gate of the property and follow the path out onto the various jetties...
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We stayed here for 2 nights in November 2011 so that we could go over to Fraser Island for the day. The hotel was clean and comfy, there was a spa bath in the bedroom which was great after a day on Fraser Island. The staff were friendly and helpful.
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Dear ChrisUk1985,
I am pleased to hear that you enjoyed your stay at Mantra Hervey Bay. I hope that your day trip across to Fraser Island was a special experience.
Regards
Colin McIntosh
General Manager
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We stayed for three nights here on a short break. The room was quite tired and dated, the facilities very basic. The curtains were missing some hooks and the lining was ripped so the light shone through - we were in a ground floor room, so had to resort to leaning a folder against the curtain gap to protect our...
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Dear Joe J,
Thank you for taking the time to provide feedback on your recent stay at Mantra Hervey Bay. It sounds like you stayed in one of our Hotel rooms. I would certainly recommend paying the small upgrade fee required to stay in one of our much larger One Bedroom Apartments. This is certainly recommended if you are staying...
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