The hotel has very friendly and knowledgeable staff. Tram stops right outside (96) providing easy access to central business district in 12 minutes as well as very easy transfer from ariport bus at Southern Cross Station. Wonderful seaside escape when at Conference in Melbourne. Real beach nearby with access to Sea Baths included as Urban Hotel resident. Hotel does not... More

Had a pleasant night's stay and would stay there again. All staff were friendly and very helpful, particularly the girl on afternoon/evening shift circa 5pm on Sat 12 May. Room and bed were good, bathroom a little cold when getting out of the shower! Mostly modern though the hallways on the floor we were on seemed a little tired (the... More

On arrival, there is no where to pull over to check in, so we dropped one of the girls off and drove around until we found their underground car park (out the back). The parking is at the back, it has cramped spaces AND you don't even get a car park included in the hotel room price, that's an extra... More

The good: The beds were great - very comfortable. The room was spotless, nice toileteries, and I loved the different snacks in the room and bar fridge (even though I didn't eat them, I appreciate the hotel trying to be different). The hotel is very well located, good cafes etc nearby and we had a quiet room at the back... More

We just stayed for 2 nights in the Urban at St Kilda. The hotel is average at best but satisfactory. But if you're looking for a decent hotel in St Kilda it is fine. The beds were comfortable and clean. The room is practical and has all the essentials. Bathroom was also pretty good. Clean and well equipt (although they... More

Stayed 1 night on the chocolate experiance special from the website. Was brilliant, little box of Koko chocs on arrival, choc martini from the bar & unlimited hot choc from the cafe. Only disapointment was that the cafe/bar was shut when we got back from dinner so counldnt have one before bed but made up for it by having 3... More

We stayed at the Hotel Urban a few weeks ago for three nights. Needing to be located in the St Kilda area, we couldn't have asked for a better located hotel. Step outside the front door and you're in the middle of Fitzroy Street and all it's restaurants and bars. You wouldn't guess from the quietness of the rooms. The... More

I've been a big fan of the Urban for years, but the last two visits have been a bit disappointing in housekeeping, general cleanliness and maintenance. Several rooms have minor, but easily fixed problems, if housekeeping were attentive, and my requesting maintenance doesn't always bring results. It seems like their budget might have been cut, plus they were down to... More

We stayed at hotel urban last weekend to celebrate our wedding anniversary. We had booked a round room and had 2 emails confirming but on arrival they had given the room to someone else. To be fair, the guy at reception immediately acknowledged this mistake and said they would move the other people into the correct room - about 15... More