This place has a terrible cancellation policy. If you cancel within less than 8 days of your arrival date the entire cost of the booking is charged. It is no use arguing with them over the phone. The terms are clearly displayed on the booking website in a small text box in the uper right hand corner of the screen.... More

Have only stayed here when elsewhere is booked out, and disappointed yet again. After a long day decided to eat in the restaurant, but the food didn't come out. Retired to the room, but the noise from the road outside made me think the window was opened, but it wasn't. The room prices are outrageous, but due to the mining... More

I stay at so many hotels for work and I receive excellent service at some and really poor service at others. I would ordinarily never take the time to do this but the staff at Mackay Grande Suites went so far beyond the call of duty, it's only fair I record my experience. I arrived at MGS in a taxi... More

So you're coming to Mackay for work or a wedding? We came for a wedding, also held in the hotel. The service was pleasant and our room was changed for early check in. The rack rate is expensive, but everything accommodation related in Mackay is. Good location, perhaps a bit noises if you are closer to the local nightclub which... More

I had a night out with the girls on the weekend and we stayed here. We enjoyed dancing the night away at Movidas and just a short stroll to our comfy bed on the top floor. Reception was Great Kylie and Shontelle gave us an upgrade to a spa room because there was one available. Room was clean and comfortable,... More

I stayed at the "Grand Suites" three times over the past 4 weeks and on each stay it has got worse and worse to the extent that I can no longer make any excuse to stay here For $250 per night in Mackay you can do much better On the last stay the toilet had not been cleaned and there... More

Stayed here for two nights in a one bedroom apartment. Apartment was small but certainly bigger than your average hotel room with a kitchenette and dining area. Also a decent sized desk to work on with adequate power points to run my laptop and charge up the Blackberry which is something that some hotels lack. The bathroom was not very... More

I stayed here whilst in Mackay on business for three nights. I travel quite a bit and have stayed in a wide variety of places from 2 to 5 star. Irrespective of the price range they all have one thing in common - being clean. This accommodation is by far the dirtiest accommodation i have found. When i arrived i... More

An OK hotel. The kitchenette is quite well stocked and the living area is big enough that you could have some friends in for dinner/TV watching. I never sleep well here because the sheets are scratchy and the AC won't turn down very far. The room service is not to my taste - runs to big steaks.