My wife and I stayed with you on the 19th &20th oct. We normally stay in hotels because of our previous experiences of bad motels throughout Australia. We were pleasantly surprised with our stay at ALARA it started with the very pleasant helpful lady at reception who while dealing with me took 2 phone calls and rather than make me... More

My husband and I were driving from Cairns to the Sunshine Coast and back in four days; so it was a round trip. Because of that we were wanting to stay at a decent motel each night as we needed a good nights rest each night. I booked this motel for two nights (not consecutive) approximately 4-7 days in advance.... More

cleanliness wasn't too bad, although there were a few hairs in the toilet seat :S but overall, it was really good. Only 5-10 mins walk to the shops and the staff were very helpful. No problems at all and my 4 yr old didn't have any trouble sleeping at all considering it's pretty close to the airport. Would most likely... More

I needed a room in Mackay for just one night due to family commitments and was lucky enough to be successful in getting a room at the Alara. The room was Immaculate. It was modern, very well presented and extremely clean and tidy. Everything worked well and the staff were very helpful with all enquiries and requests. The food and... More

After driving 12 hours straight the alara hotel was the only hotel with a vacancy. While we can appreciate that Mackay is a mining town and rooms can be hard to come by what we didn't appreciate having to pay an extreme high rate for the last room. The room was clean and appropriate, customer service was good. However more... More

the service was good the rooms were clean and and a good size, i stayed here on business it ticked all the boxes for a motel. - The issues i had were cost of the washer and dryer - The limited menu (note i was a long term tenant so may not be an issue to others)the food however is... More

i booked in, for a executive suit so as to have the extra for so my son was not sleeping in the same room. ac did not work in his room. i told the office and the manager was out. the did not come and check it at all. i complained about 3pm also dirty finger marks on wall blown... More

I stayed at the Alara Motor Inn when i was in Mackay with my partner. We were very happy with the service we recieved. We stay on a Thursday and Friday night. On Thursday we had a meal in the restaurant which was lovely we both were to full for desert a real sized meals YAY. The price was what... More

The Alara Motor Inn has recently been renovated. I am 27 years old and have been going to Mackay for various reasons all my life. The motel has been on Nebo Rd for as long as I can remember. It has never had a 'facelift' as far as I can remember. However, their claims on their website of 'recently renovated'... More