Thanks for leaving us some feedback about your recent stay. It’s great to hear you found the villa spacious and tidy, and it sounds as though you made the most of your private balcony and the kangaroos put on a good show. I sincerely apologise for the experience you had with staff at our restaurant – I was disappointed to... More

Thanks for taking some time to leave your feedback on TA. As mentioned in this feed we are going through refurbishments of our Villas in stages, as well improvements to some of the resort facilities. Hopefully you’ll have an opportunity to come back and experience the difference! We have a variety of guests staying with us - couples, families, groups... More

Thanks for positing on our feed! Sounds like you made the most of your stay with us, and I’m very happy to hear that you enjoyed your time at Cypress Lakes Resort. I will pass on your lovely comments to Brokenwood as well as our Chef at Bodega Restaurant & Bar. Thank you again and we hope to see you... More

Thank you very much for leaving us some honest feedback from your stay, including highlighting some areas where improvements can be made – all advice is appreciated and taken on board, it is after all the facilitator for positive change!. It’s great to hear the whole family enjoyed the stay! The extra advice you’ve left in regards to the courtesy... More

Thank you for leaving us some feedback. As previously mentioned in this feed we are going through refurbishments of our Villas in stages, as well improvements to some of the resort facilities – as a return guest we hope you’ll have an opportunity to experience one of our refurbished villas during your next visit. Should you be interested, we do... More

Thanks for posting on our TA feed. We’re happy to hear you had another fantastic stay with us and we hope your father had a memorable birthday in the Hunter Valley. As a repeat guest we sincerely appreciate you taking the time to offer prospective guests some information about the Resort and your experience – we look forward to welcoming... More

Thanks for your feedback and I’m glad you enjoyed your stay with us. We do have 2 options on offer for coffee during breakfast time – a self serve machine in the buffet area (which you are referring to in your comments) and a trained barista on hand to make any coffee to order at the bar area. The coffee... More

Thank you for taking the time to post your response on our TA feed. Its great to hear you had an enjoyable stay with us. As previously mentioned in our responses we are currently in the midst of renovations to both the main resort facilities and villa accommodation – addressing issues such as ‘furnishings’ that you outlined in your feedback.... More

Thank you very much for your honesty and sharing the observations with others on our feed. We are working hard to complete renovations to both the main resort facilities and villa accommodation to bring the Resort back up to the 5 star level. It’s always rewarding to hear that the improvements we are making are reflecting in the overall experience... More