The title says it all really! Fantastic service from everyone concerned, probably took less than 3-4 minutes to check-in. The location is right in the centre of town but is sort of tucked away from the hustle and bustle of the nightlife, albeit only 2 minutes away. Queenstown's a great place and with competition so high in the area, it... More

We stayed in 5 hotels in NZ and this was our favorite. This was the gold standard. Our group kept comparing the other hotels to this one. I wish we could have stayed there for the entire trip More

Where to start with the Sofitel? From start to finish they absolutely amazed me, nothing was too much effort! My room was very comfortable with a plush king bed, top quality amenities and fittings! Great view and room service too! Special mention to Anthony and the rest of the concierge team! He was great! I have stayed at some of... More

Almost entirely staffed by overseas people which caused a few problems in them fully understanding our requirements - we gather there is a high staff turnover and it showed. Would probably stay there again although the breakfast option (prepaid) had a poor range and selection for a 4-5 star rated hotel compared with many others we have stayed in at... More

I stayed at this hotel twice Nov/Dec 2011. Everything about my stay was top-quality. The service was excellent; nothing was too much trouble. The rooms were excellent, one having a shower suitable for a wheelchair user. Handrails had been removed and the fixtures capped appropriately for replacement when the need might arise. Very good idea for disabled travellers. The bath... More

have stayed in this hotel around 6 times, it is a great place, the rooms are clean and modern and the staff are always so welcoming and helpful. it is close to everything as it is right in town, and they even valet your car and are always willing to help with luggage and bookings. the food is great and... More