Visited a few weeks ago, and first i must add that i have stayed here before on contiki and found it quite satisfactory. Not this time. We booked a lakeview room and whilst the view is outstanding, thats where it ends. The room is small, and being in the first room down the hall we had no privacy on our... More

We stayed 2 nights here during a motorhome tour of New Zealand. Parking was initially tight but reception suggested we leave the motorhome in their bus park which was fine. We had a lovely apartment room with a balcony overlooking the lake and Queenstown. The apartrment had a washing machine and tumble drier which were kept very busy after our... More

The reception people were so kind and attentive but they could not deliver the expectations we had.The door lock was unsafe and defective.Numerous attempts by staff failed to resolve this.Dining room menu was expensive and lacking in choice.The vending machines were faulty.The WIFI was not working properly and we feel grossly overcharged for the little use we had.Sorry that our... More

Thank you for the 3-night stay at Tanoa Aspen Queenstown. We had a nice time in the hotel and enjoyed the views. Particularly liked the in-house movie channel where we could request a movie to be played. We filled in the evaluation form and added most comments there. It is clear Tanoa are keen to please and invite good comments... More

We enjoyed our stay at Tanoa Aspen. The view from the bar/restaurant area was lovely. MWS stayed in a 2 bedroom apartment. We had a nice view of the Remarkables and Queenstown. Our beds were comfortable and rooms were clean. I appreciated the fact there was a full kitchen we could cook in. Parking was tight, but I was glad... More

When your hotel is 2.5km out of town and up a very steep hill in a tourist city then your rooms, amenities and service need to be perfect. I found Tanoa Aspen to be a mixed bag. The rooms are spacious and well appointed but they are too hot and there is no aircon to adjust. Our bed was just... More

Had a comfortable stay over Easter Weekend. Stayed in a room with balcony, not on the lakeview side unfortunately, but pleasant view still. Room was clean, bed was comfortable. Slight annoyance that the bathroom fan has to be on when the light is.

This hotel is a good bit out of town so we drove up and down. As the chalets available only had single beds the friendly person on the desk when we arrived gave us an upgrade within the hotel itself. You need to be reasonably fit to carry cases up the stairs as there was no lift. The room itself... More

A large complex of hotel/motel/ski chalet style accommodation located approx 2.5 km from town up a steep hill. It's quite walkable if you're feeling energetic or there's a public bus with a convenient timetable. The pros: some rooms have amazing views - ours wasn't one of them. Friendly service at checkin. Housekeeping was efficient and they even did our dishes... More