Staff wrere very friendly, room comfortable and located close to everything. Nice stay

There are two parts to this large hotel, each with their own set of lifts to access the guest rooms. Between them lie a casino,a coffee shop, and a bar. My room on a high floor of the part further away from reception appeared to have been recently refurbished. It had all the expected facilities, including a comfortable bed. One... More

We arrived in Dunedin after traveling for about 8 days in a big group and I loved this hotel. It was value for money. The beds were such a relief after many days on the road and extremely comfortable. We booked a standard room and I have no complaints about it even though the view was that of the hypermarket... More

We stayed here for a quick overnighter to see Elton John. Room and bathroom was ok although the bed was extremely comfortable. Our stay was ruined by consistently poor reception service. We apologies profusely to the staff for making their lives so difficult by wanting to check in and check out. Their lives would clearly be much easier without guests... More

I liketyhe way the whole staff are team and create an outstanding service to those staying. The bag boys/men are one of the best assets this hotel has. It still irks me that front counter staff still fail to use peoples names, but i am over it. Dining options and casino very handy.

This is an older hotel so rooms are small but probably the most comfortable bed ever! We had booked a package which included sparkling wine on arrival and the concierge actually phoned my husband to ask if he would like it in the room when we arrived in case it was all a surprise for me . That was typical... More

We stayed here for a couple of nights as part of a New Zealand tour with Titan. On arrival in Dunedin we were given an orientation tour which left us with no enthusiasm for the run-down town at all. Parallels with Edinburgh were solely through street names and imitation monuments - not through atmosphere at all. However we spent our... More

I have stayed at The Southern Cross many times and must say the refurbished rooms are great. The bed was the most comfortable I have slept in and they have nice feather pillows. The receptionist in training was lovely and a nice welcoming smile. The other plus is the hotel is in the heart of Dunedin so only a few... More