We stayed here as a family for four nights. Arriving isn't a great experience as there is no dedicated drop-off and the Quest car park is about 200m away - not great if you have luggage and supplies etc for your stay. However, the location is really very good- there is a short cut public access to Lambton Quay through... More

This was our (2 adults & 2 children) first trip to Wellington and stayed at the Quest on the Terrace for 2 nights and overall, we were disappointed. The service pre-stay was very good with helpful advice being provided by the staff as to what would be the most suitable room for us. However that's where the positives end. The... More

I stayed for a one night work visit to Wellington and I'm very glad I didn't pay out of my own pocket! I always compare Quests to the great one at 363 Queen St Auckland - well priced and just, nice! This one on The Terrace is not great. I was supposed to be in a studio, but found myself... More

We've been to Wellington many times and stayed in 3 other Quest hotels. We read the negative reviews after booking, but decided to continue as the location suited our purposes. We stayed 4 nights and even though our lounge area overlooked the freeway we did have leafy views of the homes and hillside beyond, much more interesting than boring office... More

Booked a room for 3 nights. When I arrived late at night it took about half an hour before someone was available to open the door and help me with the key. There seems to be a self service facility to access the key, however a PIN is required which wasn't provided at time of booking. The room gives a... More

I booked a twin room for one night and said I'd check in at 3pm, one hour after normal check-in time. We arrived at 3.10pm and were told the room wasn't ready and to come back in 45 minutes. We left the bags and wandered around town, returning at 4pm. We were told the room still wasn't ready, as the... More

Booked in for a 3 night stay over Easter. Turned up on Good Friday to check in to find a note advising us to call a listed 0800 number as reception is unmanned on public holidays. 30 minutes later my call was unanswered and I was highly frustrated. Finally I managed to get the attention of a on site builder... More

I am of polynesian descent and I can't help but feel as if the staff don't want me here. I am up to date with my rent payments and I feel there is no reason for the staff to behave in such a way that just makes me question why I am here in the first place. I get paranoid... More

This place is a bit out of the centre, the parking is hard to find, even with the directions, the room was OK but the staff are worthy of note. They seemed to be on another planet, having to go into the back to check reservation, check out time, Internet etc etc. No offer of maps or help or explanation... More