Stayed for one night before a wedding, the staff were nice but they closed the bar and surrounding areas around us without asking for last orders or anything! The room was simple but clean and tidy, bathrooms are old but clean.

73 Reviews
Reviewed 28 May 2012
NEW
Stayed for one night before a wedding, the staff were nice but they closed the bar and surrounding areas around us without asking for last orders or anything! The room was simple but clean and tidy, bathrooms are old but clean.
Reviewed 11 May 2012
I paid $135 for 2 nights which is pretty good value. The room was a good size and mainly clean excepting for the bed duvet cover which was brown from overuse. I just kinda avoided using it! The bed was very uncomfortable too. It was sold as a king but was two uneven singles.
I wouldn't stay there again but...
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Dear Rycey,
Thank you for your recent feedback and I apologise that the standards did not meet your expectations. I will be reviewing your comments with the relevant managers.
If you could possibly let me know what room you stayed in that would be appreciated.
Kind Regards
Jeff Hermes
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Reviewed 5 May 2012
My wife and I have stayed here often when in town for concerts and events, so as not to have to drive back to Palmy afterwards. Always comfortable and well prepared rooms, friendly staff and better prices than most places. Easy walk into town, pay a bit more for secure overnight parking. We are already booked again for later this...
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Dear Merlinblaise,
Thankyou for your recent feedback on Tripadvisor. Your comments are appreciated and we hope to see you again in the future.
Kind Regards
Jeff Hermes
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Stayed for a week. Bed was comfy, room was clean and functional if a little dated. Breakfast was easy. Great deal for longe stay which made it great value for money
Reviewed 27 April 2012
Stayed here last year and paid around $165 dollars as it was a busy time of year and they were short on bed space - and I thought then that it was not worth that. However, have just bought a couple of nights at $89, on a WOTIF special and that is for breakfast for 2 and a late check...
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Reviewed 26 August 2011
Reviewed 24 April 2012
Stayed two nights for work.
Surprising that even through close to the motorway...with the windows closed it was very quiet. I liked that the doors dont slam so you dont get distrubed by the annoying guests who cant shut a door quielty to save themselves. Room service was great and my breakfast was served hot and ontime each morning.
The...
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Dear Katsolo,
Thank you for your feedback as it is appreciated. I will address your concerns with the management team as the area mentioned are unacceptable and I apologise for this.
I appreciate your comments about your concerns being taken seriously as this is the minimum we could do after receiving a concern.
As per your comments we are looking...
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Reviewed 24 April 2012
Good value hotel in a good location. But not the cleanest - pair of knickers under the bed not a good look. And the restaurant hotel was not good value.
Dear Nebraska51,
Thank you for your feedback and I apologise for our shortcomings. I have passed on your findings to the Housekeeping Manager who will discuss with all staff.
With regards to the restaurant, if you could provide further information that would be appreciated.
Kind Regards
Jeff Hermes
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Reviewed 23 April 2012
Stayed at this hotel as part of a coach tour and we have to say that this was easily the worst hotel of the trip. Not only is it dated but the room was dirty, no valance so it really exposed the old base of the bed. Generally felt that the hotel required a total refurbishment. Breakfast was fair. We...
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Dear made4travelling,
Thank you for your recent post on Tripadvisor. I appreciate your honesty and apologise that the standard provided was not as high as our usual standard.
On a positive note we are looking at starting a prototype room in the next couple of weeks which will increase the standard of the hotel.
Kind Regards
Jeff Hermes
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Reviewed 16 April 2012
The reception lacked any interest! the staff although helpful where let down by unironed shirts! Now I realise that this does not alter the service given but as they are 'the directors of first impressions' I believe they let the company down. The room decor was very basic and although clean small changes could increase the desire to return for...
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Dear Tushka,
Thank you for your feedback. I have recently been away from the hotel and I was a little surprised with your comments. I totally agree that there is a miminum standard for presentation and I will be discussing this with the management team.
I also appreciaite your comments about the room decor. Currently we are looking at doing...
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Reviewed 9 April 2012
We stayed two nights on a long weekend special and found the hotel very conveniently located and at the special rate, good value. The decor is dated and room was small but we were out most of the time so it didn't worry us. The area was quiet and it was so easy to get to the city or waterfront....
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