I stayed in April 2012 in a 2 bedroom apartment service was good there was 6 of us plenty of sleeping room for us all,was reading a comment above about a very disgruntled person that called the receptionist a fat ugly person who was very rude blabla.On our arrival guessing i had same receptionist who certainly was not ugly and... More

We stayed here for 3 nights in a 1brm apartment. Wouldn't call this a luxury resort, the decor is out dated, and the rooms are not serviced daily. You'd only have the towels replaced daily. The location however is superb. The mount, hot pools, beach and cafes are a few steps away, town itself is not too far either. Underground... More

We stayed at Calais for one night during the Easter weekend. We were delighted to get the accommodation as we could only get away for the one night and all the other hotels/motels I had enquired at about vacancies would only take bookings for three nights minimum. We arrived early and as our room wasn't ready yet we were told... More

We stayed in a two bedroom Apartment, the location was very good .The apartment was well appointed .Had a little outdoor area for sitting outside. There are no views , which did not worry us at all .My only gripe was the room we stayed in the blind was not adequate enough to keep out the outdoor lighting and the... More

This place was definitely average. Nothing special. Rooms are nice. Front desk staff not super friendly or helpful. Glad we only booked 1 night there. Location is good.

On arrival asked for the complimentary hot pool single entry passes which was included on booking, received them with bad attitude. Unit door handle broken and had to wait 3 hours for a repairman. Stayed in 2 bedroom + conservatory room. A queen bed in main room with 2 singles in the other, a pull out double bed sofa in... More

Stayed in high peak summer season. Free basement parking for 1 car. Great Location, 3 min walk to the Mount shops and 1 min walk to either Pilot Bay beach or main Surf beach. Stayed in a 2 bedroom + conservatory room. 2 singles in 1 and Queen in main. Double Sofa bed in Conservatory. Tidy but getting a bit... More

I was stunned when my room was not serviced each day, only towel changed. No cleaning toilet and shower, remains of room service breakfast not taken away, but left to stink out the room. Rang Reception, they said we only service rooms if you are staying more than 3 days. Said they remove rubbish and replace towel, however they do... More

A very disappointing stay. We stayed in a 2 brm apartment which did not see the sun all day. Fine if you have adequate heating - 1 small wall heater in lounge and a tiny blow heater in the master bedroom. No extra blankets, no electric blankets - nothing! Rang to try and get extra bedding at 7.50 pm no... More