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All 30 Taupo accommodations »

Falls Chateau

4.0 of 5
Hotel amenities
12 Chateau Crescent, Taupo 3370, New Zealand
3.5 of 5 stars 21 Reviews
Falls Chateau
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21 reviews from our community

    Trip type
Traveller rating
    6
    6
    0
    2
    7
Date Rating
Auckland, New Zealand
1 review
1 of 5 stars Reviewed 6 May 2012

We booked to stay in this accommodation in January for an April Wedding (in advance). We arrived just after 2pm as we were aware we could not check in any earlier. This man arrived from around the corner as we drove in to the driveway with a clipboard. I told him the booking name and he said he didn't have... More

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Bristol, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 April 2012

We had upstairs apartment with great view - apartment well-equipped & comfortable. No reception as such so arrival can be a bit hit & miss (particularly if you not sure what time you're turning up!). A short distance out of Taupo but close to Huka Falls etc. - good base for Thermal sites if you want to avoid the smells... More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 28 March 2012

We booked a night here recently and ended up staying for two. We would have stayed for a third night but it was fully booked. The upper floor apartment we had was luxurious with a great view. As others have mentioned the walls must be pretty thin as we could hear the other residents which may have been a problem... More

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wanganui
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 March 2012

Had a really enjoyable stay but it was tempered by the initial welcome or not? We arrived at 2/15pm to find a sign on the door saying apartment would be ready at 2/30 when cleaned, Fair enough so we left the car parked outside and went for a short 10 min stroll around the area. On our return we were... More

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Auckland, New Zealand
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 February 2012

We want comfort, peace and quiet, Sky and WiFi - this unusual large house has the lot! Luxury linens and comfortable pillows down to the mink throw for the sofa/bed and lemon balm soap in the shower, and SILENT at night. We stayed in 'the overnighter', which was huge - the walk in wardrobe could have had a standard double... More

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See 3 more reviews by Eleanor G for Taupo
auckland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I was worried after reading the bad reviews but neednt have been. We have just stayed in the 2 bedroom duplex apartment for 2 days. The owner was very helpful, the apartment was serviced daily, we had plenty of towels for everyone. The apartment is very spacious, has modern furnishings and was very clean. The bedroom was big enough to... More

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See 2 more reviews by AucklandShorty for Taupo
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 13 October 2011

This is not a chateau but a house in a half completed housing estate outside of Taupo. The house seems to be subdivided into three apartments. The apartment we stayed in was well furnished and clean but the only facility for food was a fridge, toaster and kettle. There was a very long list of "Do nots" and threats of... More

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Alan Prowse, Manager at Falls Chateau, responded to this review
29 October 2011

The heat is not shut off at 10 pm by the property. The only reason this would happen would be if the guest or a previous guest had set the heating on a timer. All the guest had to do was call the night manager and the heating could have been reset. This guest booked a queen room which is... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 26 July 2011
3
people found this review helpful

The place initially looks good, however it is turned out to be a ripped off experience after the owner charge extra large amount of money on the credit card without asking and with ridiculous explanation. It appears the owner is not really ready to offer this accommodation to any traveler as he is expecting the guest will clean everything for... More

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Alan Prowse, Manager at Falls Chateau, responded to this review
30 July 2011

Reviews are helpful and we have changed procedures many times as this is a unique property. Also, it pays to keep in mind the thousands of happy customer's who never write reviews, of which we have pages of testimonials. The charges for cleaning are standard as with any accommodation provider. Of the many people who have stayed here, we have... More

Melbourne
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 July 2011
1
person found this review helpful

Looks attractive from the advertised photos,but in reality is divided into 4 flats,no garage,owner /caretaker lives in garage. This was the most expensive accommodation in our NZ trip at Aus$250-00 per night paid in advance.The scarey part was the owner told us that he could tell what we were doing,or when we opened or closed the front door,and when we... More

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Alan Prowse, Manager at Falls Chateau, responded to this review
30 July 2011

We think this reviewer is reviewing the wrong property. No covered car parking is advertised and the building only has three rentable apartments or suites. The garage is used as a laundry only, nobody stays there, although as with most laundries it is used a lot. Also, the AUD$250 price is not a pricing option we have available or anything... More

australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 August 2010
1
person found this review helpful

agree with many of the other reviewers complaints - in particular no reception / signage / service "kitchenette" a joke - not even a sink - I've had better eating facilities in a tent walls paper thin - can hear every sound from neighbours - clearly not designed as separate facilities eftpos doubled up - took months to resolve never... More

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Alan Prowse, Manager at Falls Chateau, responded to this review
30 July 2011

We think this review has reviewed the wrong property. Our property and room descriptions are very accurate, as they should be. The kitchenette does have a sink and a microwave, fridge. However, our cheapest room, which is accurately described does not have a kitchenette at all because it is not an apartment. Most people want a comfortable room for the... More

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Additional Information about Falls Chateau

12 Chateau Crescent, Taupo 3370, New Zealand
Price range (per night):* INR4,737 - 6,298

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Falls Chateau
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