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East West Apartments

6 Toko St | Glenholm, Rotorua 3010, New Zealand
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East West Apartments
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35 reviews from our community

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Date Rating
1 review
2 of 5 stars Reviewed 8 May 2013 via mobile

We had one of the larger units while it was OK we wouldn't say it was outstanding - the furniture was basic just felt like a cheap caravan type vibe. For the money paid over £115 a night then I'd expect posher stuff inside but it was more travel lodge than the Hilton. This was our most expensive stay and... More

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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 26 February 2013

We stayed in the North Apartment for 5 nights and enjoyed our stay. After a long day out it was nice to come home to a cosy apartment that has everything that you need. We cooked 2 meals in while staying and everything that we needed to cook was available, even down to baking paper! Pool towels were made available... More

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See 9 more reviews by Ange B for Rotorua
KSeastwest, General Manager at East West Apartments, responded to this review
4 March 2013

Your constructive feedback is very much appreciated & thank you for taking the time. You are correct about the problem with the downstairs TV, & the TV hire company has been alerted for an immediate replacement. A shame this annoyance was not mentioned during your stay as easily be fixed by a phone call. Regards the sulphur issue, Rotorua has... More

Auckland
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 22 February 2013

Stayed here a few weeks ago, 4 adults, 2 children in a 3 bed cottage. It is a little dated but very clean and perfect for larger families, with a full kitchen, separate lounge area and fully enclosed outdoor area with furniture. Location is great, right by a supermarket and only short walk or drive to town.

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See 2 more reviews by AB27 for Rotorua
KSeastwest, General Manager at East West Apartments, responded to this review
4 March 2013

Thank you for taking the trouble to make comment on your stay with us. We are pleased you enjoyed this cottage. Yes, we do advertise these cottages as older style particularly suited for families with young children. All the apartments & cottages do have newly installed kitchens and are currently on the market. Our new planned 3 x bedroom designer... More

Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 February 2013

I was greeted at the front door and was welcomed as a long lost friend. The hosts couldn't do enough for me, booked me on to some tours and even dropped me off at the airport for free! I stayed in the studio inhouse apartment and it was just like being at home. Clean, comfortable, with everything that I needed.... More

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KSeastwest, General Manager at East West Apartments, responded to this review
4 March 2013

We sincerely appreciate your kind comments & great to hear you enjoyed your stay with us. We do try our best to ensure guests feel right at home while experiencing Rotorua & look forward to welcoming you again at East West. Kristin & Stuart East West Management More

Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 December 2012

Clean, very spacious & comfortable apartment. Feels like home. Host was very hospitable and helpful with Rotorua attractions. 3 min drive to supermarket, very convenient. Complementary 1 hr WiFi. Highly recomended.

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KSeastwest, Manager at East West Apartments, responded to this review
10 January 2013

Thank you for your review Ricky, very much appreciated. We are very pleased you and your family enjoyed our facilities and had a great stay in Rotorua and warmly welcome your return in the future. More

1 review
5 of 5 stars Reviewed 2 December 2012

Would recommend this place to anyone looking for a clean and comfortable stay. Great hosts and extremely helpful. Short walk to all facilities in town. Beaut kitchen facilities . We were a family of 5 adults. Son into mountain bike riding. Stuart the host knew his biking and helped him with best places to go. He also helped find some... More

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RustyPukehina, General Manager at East West Apartments, responded to this review
20 December 2012

Thank you for taking the time to post your review, and rating us highly. We are very pleased that you found our property standard & facilities well suited to your family needs, & making the most of Rotorua's wonderful unique attractions & activities during your stay with us. Stuart & Kristin Campbell Smith East West Apartments Management More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 28 November 2012

...disappointing. Lovely hosts, but the appartment we rented was just ok. It was not very clean: there were finger marks on the bathroom doors and on living area walls and the kitchen smelled grease. The whole place looks like it has started its decline. Not recommended.

Was this review helpful? Yes 1
RustyPukehina, General Manager at East West Apartments, responded to this review
4 December 2012

Thank you for your response, however you may recall you were provided with the opportunity to raise any issues after inspection, registration and signed acceptance of the said property. To our knowledge no issues as stated, were evident or raised on arrival or during your stay in our holiday house accommodation. Unfortunately as you did not check out, return the... More

Melbourne, AU
Top Contributor
56 reviews 56 reviews
50 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 5 August 2012

We travel quite a lot for work and prefer apartments to hotel rooms, due to space, value, kitchenette and laundry. East West was excellent. The owners are also travellers, so they provide a few extra touches learned from their experience. We had the north town house apartment, since we stayed for 7 nights. Location good (see other reviews and map).... More

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RustyPukehina, Manager at East West Apartments, responded to this review
13 August 2012

Thank you for taking the time to feedback, Mark, we do appreciate your considering our facilities “excellent”. We will endeavour to clarify any issues raised. You initially requested a studio for your week long stay. As this room is advertised as a 5 x night maximum stay, we offered a generous week stay rate in a larger, better resourced townhouse.... More

Nilai, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 June 2012 via mobile

Our family consists of 2 adults & 2 kids. We booked the north apartment but upon arrival we were surprised that Kristin gave a great news that we've been upgraded to Kiwi Cottage. We were amazed with the ambiance of the place that very similar to our own home. My kids were very happy with the dvds and the board... More

Was this review helpful? Yes 3
Management response:
8 July 2012

Thank you Norlin & Azli for taking the time to provide feedback and posting your family fun photos taken at East West, very much appreciated. We are very pleased your family traveled so far across the world to enjoy our Kiwi Cottage facilities, our lovely heated pool, and found plenty to see and do in Rotorua in all weathers and... More

Whangarei, Northland
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 22 April 2012

We really enjoyed our stay at East West apartments. We had a family unit (we are a couple with 2 young kids), and the unit was very well set up for us with a nice lounge downstairs (with the best sofa we had during our travels), and 2 bedrooms upstairs. The kids loved the warm swimming pool and the spa.... More

Was this review helpful? Yes 1
RustyPukehina, Manager at East West Apartments, responded to this review
3 May 2012

Thank you for your welcome comments. We do appreciate sincere and constructive feedback and that your family found our townhouse accommodation well suited to your needs. The comfortable corner suites are a recent addition to ensure further comfort after a busy day enjoying our swimming pool and the myriad of Rotorua activities! We hope you manage a longer stay in... More

 
 
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Additional Information about East West Apartments

Address: 6 Toko St | Glenholm, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #25 of 52 Speciality lodging in Rotorua
Price range (per night): ₹ 6,640 - 9,823
Official Description (provided by the hotel):
UNIQUE accommodation - CENTRAL location in the HEART of Rotorua City - 100% New Zealand family run, owned & operated independent premium and standard self catering NZ themed HOLIDAY HOMES, & Premium SELF CONTAINED & SERVICED studio. Located within metres of Rotorua Central Mall, cafes, & spas & thermal wonders, and adventure activities close by. ... more   less 
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East West Apartments
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