Booked in for mountain bike trip, close to trails ( best mtb trails in the southern hemisphere) Friendly helpful staff, rooms clean Our unit had a garage for safe storage of bikes . Spa good way to relax after a day of riding Had trouble with free WiFi signal strength from back apartments.

Booked via expedia.co.nz.Literally 10mins before check in, smoothest check in ever, even better stay. Absolutely highly recommended accommodation, gorgeous couple. Excellent service and beautiful stay. Thank you very much. Expats of 9years, make us miss home so much more......

Tried to book online through booking website, then through their own website, both unsuccessful. Made a booking by phone, subsequently they advised they had double-booked and they arranged alternative accommodation which turned out to be of a reduced standard. Spoiled a long awaited week-end away.

We spent 3 nights at Birchwood Spa Motel last week and were very pleased with our choice. The motel is on a busy through road but we were unaware of traffic noise. Each unit has a private spa at the back - very relaxing! The hosts were very pleasant to deal with at all times. As we wanted to walk... More

clean rooms unlimited wireless won it for me. the promise of a spa room didnt affect my decision to book (the whole rotorua spa obsession is amusing) the owners are lovely and nice homely little touches are appreciated having a toaster and microwave a godsend (food in town is expensive,bland and uninspiring)

The motel was super close to all the parks we wanted to visit. The rooms themselves looked a bit old but otherwise spacious and clean. What stood out was the friendliness and service of the staff. The motel had a huge collection of DVDs, so we took advantage of that and also provided unlimited free Wi-Fi (other places advertise free... More

Lovely deep spa, firm bed, free wifi and our room had free breakfast. While other reviewers have noted that this place is located on the main road, 90% of motels in Rotorua are so you will get traffic noise everywhere. For us it was not so noticeable. There is also an on-site guest laundry. Great place to stay and the... More

Booked 2 of the townhouses for our netball team. Booking via email was fast and friendly. Houses were very clean and tidy. Each house also has an internal garage which came in handy. The grounds were kept nice and tidy. Hosts were friendly and left us to it. Only downfall was the spa - separate spa cabin is to be... More

Just spent two nights at the Birchwood Spa. Very clean, comfortable studio apartment with private spa pool in courtyard. Romantic package with sparkling wine and chocolates, even though I was traveling alone! Nice touches like a thank you card and jug of fresh milk. Kevin and Connie very helpful in suggesting places to eat. It is a short drive into... More