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Rydges Rotorua Hotel, Rotorua

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Rydges Rotorua

4.5 of 5
272 Fenton Street, Rotorua 3201, New Zealand
Hotel amenities
Rydges Rotorua
75 traveller photos
Ranked #62 of 102 hotels in Rotorua
3.5 of 5 stars 371 Reviews
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371 reviews from our community

Traveller rating
    66
    130
    86
    54
    35
See reviews for
Families
113
 
Couples
145
 
Solo
14
 
Business
23
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Sparks, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Not Particularly Impressive”
2 of 5 stars Reviewed 14 May 2013 NEW

We stayed at the Rydges in Rotorua April 8 and 9, 2013. the hotel has a nice lobby and is conveniently located. Our room was spacious, but there were stains on the carpet and the upholstery of the chair. The bed sagged a bit in the middle. Overall, the furniture had seen a bit of a hard life. The common... More

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Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
15 May 2013

Thank you for your comments and ratings Ted W We are aware that we are in need of improvement in our product and it is something that we as a team are working on to resolve. Unfortunately some of the issues are not quick fixes but we are moving forward as a group and making the changes when and where... More

Havelock North, New Zealand
1 review
“Very poor”
2 of 5 stars Reviewed 12 May 2013 NEW

Booked two nights in a king spa room, Went to shower on arrival before having dinner to find the shower plug full of someone elses hair...Alerted front counter who did not seem too concerned but told me some will have a look soon. After Dinner about 9.00pm decide to have a spa to find that it leaked everywhere when filled... More

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Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
14 May 2013

Thank you for your comments and ratings John4130 A very disappointing read for which I do apologise. I have spoken to the Executive Houskeeper and the Front Office team in regards to your comments and we are looking at how we can ensure that the issues you faced, are rectified for the future. Should you decide to try us again,... More

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Auckland Central, New Zealand
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Improved.”
3 of 5 stars Reviewed 2 May 2013

Well, we thought we'd give Rydges another go. This time, we stayed in a King Spa Room on the third floor. I have to say, the best floors are from 2 upwards. We breakfasted in the restaurant on both days. The selection was impressive and the food nice. Cost $27/person. The room was in good condition, no complaints. I noticed... More

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See 10 more reviews by collardsx2 for Rotorua
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
14 May 2013

Thank you for comments and ratings collardsx2 Looks like we're on the right track and with the new menu and a focus on staff training we are on the up. We do still have areas in need of improvement and we'll be the first to admit that, hopefully the next time you visit you will have noticed a marked improvement... More

Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Spacious but dated”
4 of 5 stars Reviewed 29 April 2013 via mobile

We had a 3 night stay, our room was on the 3rd floor. The room was spacious, definitely a bonus with our two children and the beds were great, really comfy. I had a few issues however - on our way out for breakfast the 2nd morning of our stay, one of the housekeepers rudely walked in as my husband... More

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Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
1 May 2013

Thank you for your comments M M I have passed your comments regarding the H/K staff onto our Executive Housekeeper and she is going over with her team the importance of doing the job correctly; entering into the room, guest interraction and finally the cleaning of the room which are core basic's of the role. On the flip side I... More

Elk Grove, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Tired & old”
2 of 5 stars Reviewed 28 April 2013

Stayed here 2 nights. It was selected by the tour company. Rooms were in the "basement". They are large but very old and dated. Hallway smells like sulphur but maybe due to its closeness to the hot springs. Carpets were stained, counters worn, shower tile stained and cracked. Luggage shelf was broken. Dinning room was pleasant and the food was... More

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Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
1 May 2013

Thanks for your comments and ratings wrok We are aware that there are areas of the property in need of work and it is something that we as a team are continually working on. We are also aware of the sulphur smell around the hotel which is an unfortunate bi-product of living in a geothermal area, sometimes it is not... More

Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“5 star I think not”
1 of 5 stars Reviewed 27 April 2013

We had a wonderful 9 days in the north island ending with my daughters wedding. We were a group of 6 family and friends who did a road trip. One friend and I went to reception to book in and the reception person he obviously thought he was better than anyone else the way he spoke to us. He gave... More

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Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
30 April 2013

Thank you for your comments and ratings Gilly2507 A very disappointing read and one for which I do apologise for. I am also alittle confused with a few of your comments; we do not have any Queen Suites in the hotel, all of our Suites have King beds so I'm not sure what has happened there? Our star rating has... More

Auckland Region, New Zealand
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“A Delightful Surprise”
5 of 5 stars Reviewed 24 April 2013

We were lucky to be able to book this place via Travelbug''s Secret Sale. The buffet breakfast was great. We like our room on the ground floor too. It was very spacous and clean. We enjoyed the in-room spa too :)

Was this review helpful? Yes
See 4 more reviews by sdanos for Rotorua
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
30 April 2013

Many thanks for your comments and ratings sdanos Comments like yours remind us that we are doing a good job and help keep the team focused on providing a product to be proud of! Just so you are aware, we are working on improving areas of the hotel to enhance the product for the future. Thanks again and we look... More

Springfield, Virginia
Top Contributor
128 reviews 128 reviews
36 hotel reviews
Reviews in 63 cities Reviews in 63 cities
36 helpful votes 36 helpful votes
“Fine location, but facility could use an upgrade”
3 of 5 stars Reviewed 24 April 2013

We stayed here as part of a tour package, so I do not know the price of the room. Our room was spacious and well-appointed, but it was quite a distance from the lobby area. There was a good laundry facility available, which was a god-send since we had been traveling for several weeks and really needed a laundry (it... More

Was this review helpful? Yes
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
30 April 2013

Thank you for your comments and ratings authored We are aware of the issues that our property is currently faced with and we are working on solutions to these to be fixed for the future. Our rooms are very large and spacious and so they are alittle spread over our property, I was surprised that a request was not put... More

NZ
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Great value with kids”
4 of 5 stars Reviewed 11 April 2013

We have stayed here a number of times, if you can get the deal with a room and breakfast with kids staying free, then it is probably the best value in Rotorua. The rooms are large, the kids can share a decent sized Queen size bed, the bathrooms also handle everyone, the decks with a view onto the racecourse are... More

Was this review helpful? Yes
See 2 more reviews by Like2Travel08 for Rotorua
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
30 April 2013

Many thanks for your comments and ratings Like2Travel08 Couldn't agree with you more in regards to you title. Many families stay with us for the fact that the we do offer good family deals and we have plenty of space within the room for most families. We are aware that we do have some issues within the hotel and it... More

Sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Comfortable and quiet”
4 of 5 stars Reviewed 8 April 2013

The Hotel was not brand new, but the room was huge with a balcony and spa. The bed was comfortable and I asked for different pillows, it was not a problem. Room service was great, best steak ever. I would stay here again

Was this review helpful? Yes 1
See 2 more reviews by DAWSydney for Rotorua
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review
30 April 2013

Many thanks for your comments and ratings DAWSydney The size and space of the rooms can't be beat and we are very happy with this point of difference. We are aware that we do need to improve in some areas and it is something that we as a managament team are continually working on, one area where we have made... More

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Hotel Summarization (Beta)

What travellers say

  • “Buffet breakfast” (16)
  • “Very good” (8)
  • “Staff were friendly” (7)
  • “Atrium Restaurant” (5)
  • “Race course” (3)
  • “Car park” (3)
  • “Queen beds” (3)
  • “Swimming pool” (3)

What travellers search

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Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotels in Rotorua
Price range (per night): INR4,212 - 8,259
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Boutique; relaxed hotel - Located in Rotorua, Thermal Tourism City. ... more   less 
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Also Known As:
Rydges Rotorua Hotel
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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Rydges Rotorua
272 Fenton Street
Rotorua 3201
New Zealand
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