714 Reviews 
GOOD TYPICAL STANDARD Novotel hotel with good facilities.Shame about the sulphur smell over the city , if you can put up with that it's an interesting place.The hotel is in a good location and the staff were very helpful.
Greetings Valued Guest
We appreciate your time writing this review.
I am glad you enjoyed our location and that the staff were helpful.
We will continue to provide the best service.
Thank you for your comments.
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we booked the novotel for its location at the lakeside and becasue it has a spa and a pool and good reviews for travelling with children
Booking process and staff was easy and friendly we had a lakeside junior suite which was a bit on small side and old fashioned furniture, more like the eastern european countries. the beds and...
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Dear Valued Guest
Thank you for taking the time to convey your comments regarding your recent experience with us.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable feedback.
Kind regards.
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Although the room had everything and was in good presentation, the person lying on the left hand side of the bed has only a very small space between the bed and the wall, I myself would have moved the bed over and had less 'lounge area'. The Hotel is well situated next to all the restaurants and bars and the...
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Dear Valued Guest
I am so glad we had an opportunity to host your family in Rotorua.
We rely on you, our guest, to let us know how we are doing. Your feedback is important and allows us to continually improve.
Thank you.
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Nice hotel situated in a great lakefront spot with shops, restaurants and parks all within walking distance. Reception staff were all very friendly and accomodating. Rooms were clean, tidy and warm. Breakfast menus were probably a bit overpirced considering there are so many local cafes close by with one of them offering a $10 breakfast deal, so it was cheaper...
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Greetings!
Thank you for your review, I was delighted to read your positive comments.
Your appreciation of our staff, location and amenities is very pleasing to read.
Thank you very much for your recommendation.
We look forward to welcoming you back.
Kind regards
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In general the hotel is a good middling venue with reasonable facilities and competitive cost. Rooms are a reasonable to good size, comfortable and reasonably equipped.
Greetings from Rotorua
Thank you for sharing your feedback on TripAdvisor following your recent stay at Novotel Rotorua Lakeside.
I am glad to read you enjoyed your stay.
Thanks and kind regards
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I recently had a fantastic massage at the In Balance Spa at the Novotel Lakeside. It would have been one of the best massages I have ever had. Great surroundings, atmosphere etc. I liked the fact there was a shower available to wash off massage oil if you wanted to. I didn't use shower, but liked that the option was...
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Greetings Valued Guest
Thank you for your positive review.
It was great to read you managed to unwind, relax and experience our In Balance Spa facilities.
Thank you, your appreciation of our service and recommendation is motivating.
Kind regards
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This is my 4th stay in this hotel. I only stayed one time in another hotel in Rotorua and it's not the same. I will not look for another hotel next time I come back to Rotorua. The service was friendly. Location is very good, right by Lake Rotorua. Beds are comfortable. Shower pressure is good. Clean room. Free internet...
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Reviewed 17 December 2010
Reviewed 20 January 2007
Greetings from Novotel Rotorua Lakeside
Thank you for taking the time to post your review.
It is always a pleasure to read reviews from our returning guests, and it’s great to receive positive and uplifting comments.
We will continue to provide the best service.
Your appreciation of our services is motivating and we look forward to welcoming you back.
Kind...
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A few hundred meters across parkland to the lake, the Novotel is the nearest hotel to Lake Rotorua. There's an acre of parking beside the hotel, but it's often full as it's on the edge of the shopping/dining district, and there's no way to reserve a park there. Out the front door, turn right and you're on "Eat Street" a...
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Dear Valued Guest
Thank you for your comments and review.
It is always our aim to meet and exceed guest’s expectations, and I wish to express that I was very disappointed to read that we let you down. I am sorry and apologise for this.
We appreciate you sharing your concerns, and it is our hope that you will give...
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