74 Reviews 
Here 2 nites as part of a South Pacific tour package. Felt very welcomed by staff who went out of their way to greet our group, answer questions, and help me figure out how to use the washing machines.
This is an older hotel with some very unique spa pools-Fred Flintstone would feel right at home in them!
The actual...
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Hello like2travelAtlanta, glad you could visit our way recently. I believe I know which block of rooms you were in and I will be discussing your comments with the Senior Management to rectify the issue & with the housekeeping team. Were pleased you got to use our many great facilities, even if some are a bit quirky and hope you...
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I stayed here for a recent conference and was pleasantly surprised at the size of the suite. The classical style of the hotel is one I prefer to soul-less modern 4 star hotels. Ok I agree a few things are showing their age, but faded grandeur is fine by me. Room service was excellent, food arrived quickly was hot and...
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Anahera, we appreciate the time taken to place your thoughts on our hotel. I hope you enjoyed yoru conference. We agree with many of your comments and with the current refurbishment of the rooms you were in underway we are getting closer to being able to also complete public areas. Please do come back & try our newly refurbished rooms...
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We stayed over Easter for 1 night. The deluxe room was one of the renovated rooms. Absolutely awesome decor with 2 queen beds. We were away from the pool on the 2nd floor, so no pool noise from there. From check in to check out we enjoyed staying there. Handy to Whakarewarewa village (you could walk there), the staff happily...
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Peckanz – thank you so much for your comments on your very recent stay with us. Shame we only got to accommodate you for the one night. I’ll let Chef know the mushroom must stay!! And we love the wing backs also, they are something just a little different that you don’t see much anymore. We hope we can welcome...
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This place didn't auger well on arrival, with a less than attentive service at reception, nobody to take our bags to our room, and a very gloomy room when we got to it.
Breakfast not much better, with little service in a large barracky room.
The staff generally had what I can only describe as a 'don't care' attitude.
This...
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Hi PennyH2009, thanks for your feedback. My sincere regret that you did not experience the service that we are normally praised for, during your stay. Our modern décor throughout the restaurant & bar areas normally gets great compliments of comfortably whilst holding fashionably. I do hope we get to welcome you back in the future & show you the true...
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RWe were two couples who spent the past weekend at the hotel as a Grabone deal. Upon check-in, both couples were upgraded to the King rooms, which were clean (except for some stains on the comforter), well-appointed and comfortable. As many reviewers here mentioned, the hotel could do with a refurbishment - halls and public areas look tired, but still...
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Traveller312578 thank you for coming to stay at Distinction with your friends. I am pleased you all enjoyed your stay and our grotto spas! As you will have read in previous replies we are working our way through the accommodation rooms & I’m pleased to say we have started the refurbishment on our standard rooms & they are moving ahead...
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Stayed for one night over the busy Easter break in a Deluxe Room, two Queen size beds. From check-in to check-out, we were very impressed with the service of the staff of the hotel. Our room was very spacious, nicely furnished and with a generous, spotlessly clean bathroom. Only negative was the noise from the pool and spa at night-time....
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Hello nzclan4, Thank you for the comments. We are pleased you enjoyed your stay and it’s really great to receive such comments on our team. I will make sure they all get to receive them. The noise late evening from the outdoor pool facilities, my apologies! I will request the team do regular walks to evaluate & control. Having complimentary...
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We just spent 4 nights here at the Distinction. The hotel is a little tired and starting to show her age, but aside from this, the hotel is clean the staff are amazingly friendly and the rooms are a good size and quiet! The hotel is located walking distance from the geysers, and a short 3 min drive from town....
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Hello keranm and family, so glad you enjoyed your four night stay & our extensive breakfast buffet, comments noted & we’ll look at bringing in a small menu to add that variation from the buffet. We are working through an upgrade of the hotel, aside from the Bar & Restaurants which have recently been refurished, we are continuing work on...
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Had a great night at the Distinction Hotel in Rotorua this weekend. We were greeted warmly but the fantastic staff as we arrived. Our room was spotless with a hugh king bed and tastefully decorated. Our deal was for a nights stay a bottle of wine - we had a choice of several - and a sumptious buffet breakfast all...
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Vicki r – CONGRATULATIONS on your 25th Wedding Anniversary, how fabulous !!!!
We are so pleased you got to celebrate it with us in Rotorua and enjoyed our Restaurants at Dinner & Breakfast. It’s great having Grab One to get these deals out to you, there will be some more coming, so keep an eye out. Shall we book in...
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A very good place to stay with excellent rooms. This is a very big hotel, just like our room. We thought we had a Kingssuite. And that television... a 42 inch widescreen. We joined dinner in the japanese restaurant. Food was good and tasty but is was served a little bit quickly.
Hi JaapScheemda, so pleased you enjoyed the large flat screens, certainly nice to relax in front off. Thank you for your comments on the foos coming out to quick, I will discuss with our Mr Yakitori team about that, but it’s great you got to experience our Japanese style Sake bar, it’s definitely something a little different. The room you...
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The only bad thing about this hotel is the location. Unfortunately it is a bit of a distance from the CBD, which is fine if you have a car or are willing to pay for taxis. The room was great - I think we must have been upgraded to a suite as we had a lounge area and kitchenette too!...
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Greenrobert – glad you enjoyed your stay with us. We often offer complimentary upgrades if we have the suites available and they would suit the requirements. Sorry you feel we are too far from town, it’s about a 3-5 minute drive or a couple of dollars by local bus that passes our reception area. The $2 for washing machine also...
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