Stayed here with my sister - we had a nice room and the staff were really friendly and helpful - the swimming pool is great and the jacuzzi was fun. The spa pools in the grottos are hilarious especially the one with a waterfall. We had a nice snack meal in the bar too. Would recommend. More

Photos posted on the website are much misleading. it is a classy hotel but a very old built hotel. we were initially alloted a room in the old wing which is not that pleasing. but the duty manager and people at the reception were accomodating and shifted us into the new wing which was much better on the inside. room... More

We booked to stay one night in December 2011, after searching long and wide we were drawn by the fact that the rooms had been recently refurbished. Not sure when the rooms had been refurbished but the bathroom were looking a little grottly with mould growth in the sealant around the bath and grubby shower head. Bathroom have no heaters... More

Good attentive staff, and room was well furnished and roomy with a small but nice little deck. Food was very good. Some parts of the facility are a bit dated and the pool area and spa grottos are a bit underwhelming. More

We stayed as a couple for a very short break away. Booked a package through the hotel's online booking service included deluxe room, breakfast for two and 12 noon late checkout. The east facing 5th floor room with small balcony was as new, very clean, modern soft furnishings, large flat screen TV, laptop size electronic safe, iron and board, tea... More

Stayed here Labour weekend, exceptional service and the room was great. Newly refurbished with a super king bed and big screen tv. Breakfast was huge and really well done. One of the other reviews mentioned the smell, this may have just been the standard "Rotorua" smell. It's something you just have to deal with, you can't holiday in a thermal... More

We stayed at this hotel with friends from South Africa , we booked the rooms through www.grabone.co.nz they were excellent value, the hotel has just been renovated and the rooms were as new. The staff were all polite and helpful with no exceptions. The buffet breakfast was standard fare but hot and tasty and the eggs cooked to order which... More

We got a comfortable and quiet room, very well equipped (bathroom, hair dryer, television), with 2 large beds. The breakfast was also very complete. This was a good choice to visit this wild region with so many activities and parks. We had to pay for the Wifi (as everywhere else in New Zealand), only accessible at the lobby. More

We took a deal and stayed at this hotel which was initially described as a room with a view (there were trees in front of the window, so I guess the view was of the birds?), the room was supposedly deluxe but the smell in the room was awful - musty and smelt like someone had smoked inside. We asked... More