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All 106 Rotorua hotels »

SilverOaks Resort Heritage

3.5 of 5
349 Fenton Street, Rotorua 3201, New Zealand
Hotel amenities
Ranked #94 of 106 hotels in Rotorua
2.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    2
    2
    12
    12
    14
Date Rating
Gonz2020
Contributor
14 reviews
1 helpful vote
3 of 5 stars Reviewed 6 February 2012

Stayed here for just one night for a Wedding not at this venue. The rooms are OK we had a Spa Unit which was OK. Unit 1 by the road but had no issues with traffic noise. The resort has quite a few facilities. Min Golf, Tennis, Gym and decent swimming pool. The restaurant was average though and the service... More

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CRIZNWILZ
Auckland, New Zealand
Reviewer
4 reviews
11 helpful votes
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed here over the Ragga weekend, i booked thru an internet website which was confirmed... after calling the hotel 2 days later to confirm my booking, they told me they had nothing booked for me and they had NO spare rooms available after a few emails back and forth and few days of worrying about where we were going to... More

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lucy g
Auckland, New Zealand
1 review
1 helpful vote
1 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Just got back from a very disappointing stay at this "resort" (that is what the owners call it!). I just wish I had visited Tripadvisor first and then I wouldn't have stayed at this abysmal place. On the surface you think - a bit tired and run down, but good sized rooms and storage for clothes, luggage. Look closer -... More

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Auckland, New Zealand
Reviewer
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4 helpful votes
2 of 5 stars Reviewed 25 October 2011
4
people found this review helpful

The relieving managers were extremley helpful. We were booked in to the Gwendoline and were told on arrival that we had been upgraded. Well if going from a 2 bedroom unit with Private Spa to a one bedroon unit with 2 fold out settees is an upgrade then I don't know what a downgrade would be. Only 1 of the... More

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chynna
Hamilton, New Zealand
Contributor
17 reviews
15 helpful votes
3 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

We stayed here as a family of four. The room was a 1 bedroom spa unit. There is a separate bedroom with a queen bed and a smallish flat screen tv. In the lounge there was a double pull-out sofa bed, and a single couch bed, and another flat screen tv. And the best part about sleeping here was no... More

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ricknz
Taranaki
Contributor
15 reviews
17 helpful votes
3 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

Originally booked via Expedia to stay at Heritages sister Motel/Inn the "Gwendoline" next door. Arrived there to be informed we were to stay at the Heritage - at no extra cost, which my Wife and myself found strange, but over bookings happen (only reason i can think that we would be moved) Arrived at the Heritage next door and were... More

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bushkeys
Mangaweka, New Zealand
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

From the outside - attractive building. Friendly, obliging staff. Clean. Comfortable bed. Good sized bathroom with good light over multiple mirrors. I was looking for somewhere to bathe, iron my evening wear, and then later sleep. Unfortunately, I had to ask for the iron, ironing board (which had an unsuitable cover - I put a blanket over it), and hairdryer.... More

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Ema026
Waihi, New Zealand
Reviewer
3 reviews
1 helpful vote
1 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

This "Resort" is a crock do not stay here i stayed there for a weekend away with family and was booked into an uncleaned room. As a upgrade we were given another room with a private spa of which was broken? I honestly did not want to sleep in the bed the place was that grotty. I then proceeded to... More

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SophieAuckland, Owner at SilverOaks Resort Heritage, responded to this review
19 September 2011

I am very disappointed to read your review, and whilst we do appreciate guest comments, it is disappointing when they are not a fair representation of the facts. We did check the elements, and they did work perfectly, what actually happenened is the guest put the element on high, with hot oil in the frying pan, and then dropped the... More

Camtws
Auckland, New Zealand
Senior Reviewer
10 reviews
1 helpful vote
2 of 5 stars Reviewed 24 June 2011

I should of read the reviews before booking in. Used my iphone app to find when I arrived in Rotorua. Receptionist did ask if I wanted to view the room before taking it. I declined. Thermal wall heater didnt really cut the mustard so got receptionist to deliver me a fan heater - fan heater with the worlds smallest cord.... More

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em-peedem
Napier, New Zealand
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 21 June 2011
1
person found this review helpful

This was the first place we stopped at along Fenton Street, looked appealing, the new owners were very cheerful and helpful. We were given several options and chose a 1 bedroom unit. The unit was spacious and clean, im sure the units will look amazing once the new owners have finished the refurbishment. Also the lady in the restraunt was... More

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SilverOaks Resort Heritage Also Known As

  • Quality Inn Rotorua
  • Quality Hotel Heritage
Address: 349 Fenton Street, Rotorua 3201, New Zealand

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