Stayed here over the Ragga weekend, i booked thru an internet website which was confirmed... after calling the hotel 2 days later to confirm my booking, they told me they had nothing booked for me and they had NO spare rooms available after a few emails back and forth and few days of worrying about where we were going to... More

Just got back from a very disappointing stay at this "resort" (that is what the owners call it!). I just wish I had visited Tripadvisor first and then I wouldn't have stayed at this abysmal place. On the surface you think - a bit tired and run down, but good sized rooms and storage for clothes, luggage. Look closer -... More

The relieving managers were extremley helpful. We were booked in to the Gwendoline and were told on arrival that we had been upgraded. Well if going from a 2 bedroom unit with Private Spa to a one bedroon unit with 2 fold out settees is an upgrade then I don't know what a downgrade would be. Only 1 of the... More

We stayed here as a family of four. The room was a 1 bedroom spa unit. There is a separate bedroom with a queen bed and a smallish flat screen tv. In the lounge there was a double pull-out sofa bed, and a single couch bed, and another flat screen tv. And the best part about sleeping here was no... More

Originally booked via Expedia to stay at Heritages sister Motel/Inn the "Gwendoline" next door. Arrived there to be informed we were to stay at the Heritage - at no extra cost, which my Wife and myself found strange, but over bookings happen (only reason i can think that we would be moved) Arrived at the Heritage next door and were... More

From the outside - attractive building. Friendly, obliging staff. Clean. Comfortable bed. Good sized bathroom with good light over multiple mirrors. I was looking for somewhere to bathe, iron my evening wear, and then later sleep. Unfortunately, I had to ask for the iron, ironing board (which had an unsuitable cover - I put a blanket over it), and hairdryer.... More

This "Resort" is a crock do not stay here i stayed there for a weekend away with family and was booked into an uncleaned room. As a upgrade we were given another room with a private spa of which was broken? I honestly did not want to sleep in the bed the place was that grotty. I then proceeded to... More

I should of read the reviews before booking in. Used my iphone app to find when I arrived in Rotorua. Receptionist did ask if I wanted to view the room before taking it. I declined. Thermal wall heater didnt really cut the mustard so got receptionist to deliver me a fan heater - fan heater with the worlds smallest cord.... More

This was the first place we stopped at along Fenton Street, looked appealing, the new owners were very cheerful and helpful. We were given several options and chose a 1 bedroom unit. The unit was spacious and clean, im sure the units will look amazing once the new owners have finished the refurbishment. Also the lady in the restraunt was... More