I found Crank in a guide book & was drawn to it because of the climbing wall. From the moment we arrived I knew we'd made a good choice for us. The staff were really friendly and knowledgeable, and actually seemed to care about us rather than making us feel like an inconvenience which I've experienced at a few hostels.... More

We showed up in Rotorua late in the day, and this was the only hostel with accommodation for a couple in a double room. But we lucked out, it was pretty decent. Pluses: - super friendly and helpful staff - very very quiet doubles - large, well-equipped kitchen - climbing wall, cinemas, internet cafe in the hostel (extra charge for... More

Beds not bad, rooms are a bit basic but there are lockers. Kitchen is well equipped, but small. Shared bathroom for the whole floor which can get busy, but if you go at the right time there's always a shower or a toilet. Free pool, free coffee and tea, and friendly staff. A good place to stay for a few... More

I was there in November 2010 It's a hughe hostel but still with character, the staff is nice, not pushing you into taking tours with them or anything like that like I thought they might be when I saw the hostel... The rooms are comfortable,eveything is clean, there is a good vibe...and it is very well located, just 10 min... More

After spending our first night at a smelly room at Base Rotorua we checked out and switched to crank - a GREAT choice! Amazing facilities including a monsterous climbing wall, bar, pool tables, movie theater and cafe. Rooms were clean and affordable and atmosphere was great. What truly makes the place is the staff though - front desk was incredibly... More

We arrived at this hostel after staying in a bad hostel in Auckland. Crank was a nice change. The reception staff were friendly and helpful. The internet was really reasonable priced. We stayed in a double room for 3 nights which was spacious and clean. The kitchen was clean and well equipped. Our room was on the third floor and... More

My partner and I were planning on staying at Crank for a couple days but it turned out to be a couple of months!! After having pretty bad experiences at some of the other backpackers that were close by, Crank was like a breath of fresh air for us. The building is clean, and has everything you need and more... More

I stayed at Crank in May 2011 for 4 nights. The people on reception were professional, helpful, friendly, and good at explaining things such as transport around the city and attractions. The rooms all looked freshly decorated, bright, spacious, tidy, and clean. My double without ensuite only got a little noisy due to visitors talking in the kitchen, but when... More

After experiencing Noisey Base backpackers and a couple of Noisey hotels this was a great resting point. It was quite and clean room. The kitchen was not the cleanest and needs more attention. The staff didn't have the nest local knowledge of the place or of other hostels in the central region.