I traveled from Tauranga to Napier and was stuck in traffic so ended up being a five and half hour trip. On arrival at the Quality inn i was greeted by an extremely rude receptionist who had a very poor attitude towards my custom. I was handed my key and told where i would find my room in a very... More

The check-in staff member was friendly and helpful when we arrived, which was a pleasant start. We checked in to our room and noticed an odour in the kitchen, but were unable to figure out what it was. My husband noticed hair on the bathroom floor and in the bath, which meant the idea of having a spa bath was... More

Booked in here on arrival in Napier as the price was right and the place is handy to beach and shops. We were however a little disappointed with the first room we were allocated in that it appeared the bedding had not been changed from the previous occupants. The staff, were helpfull and did not hesitate to give us another... More

Napier is a small town on the ocean, and gets some tourist trade, mostly occasioned by the fact that its downtown is all art deco. There aren't that many beds for rent, and prices are pretty steep. The Quality Inn is not new, but it's well kept. I was there with a rugby team (over 40's) and they looked after... More

We hadn't made a reservation and we were very pleased with the helpful receptionist who offered us the choice of 2 very nice rooms both with nice sea views. Even though we were only passing through she was very helpful especially as the restaurant was fully booked for the evening she pointed out several excellent restaurants in the town which... More

We arrived after a 4 hour drive and were recieved by a very helpful receptionist on Christmas Eve, I don't recall the name but thank you so much. We recieved a nice room with a spa, and a second night all at a very reasonable price which indeed was like a christmas present to us. The room was of a... More

We stayed at this place for just 2 nights in December 2011. We got a good online deal and I thought this motel was satisfactory for the price. On a Good location, within walking distance to town, our standard room was a good size and clean. Room looks a bit tired, with the green carpet and red bed pread, but... More

We found the reception staff to be extremely friendly and welcoming but thereafter the whole experience was simply quite average. We stayed in a number of places throughout the North and South Islands on our holiday and this one was the most difficult to remember in writing this review. It was clean and functional but nothing really stood out as... More

For the same price as what we had just paid for a hotel in Gisborne which gave us a huge balcony with a view, an enormous state-of-the-art bathroom, kingsize bed with superior linen and another room with a single bed, plus a buffet breakfast, we arrived at Quality Inn in Napier to find we'd been allocated a room with furnishings... More