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All 78 Auckland Central hotels »

Mercure Auckland

4.0 of 5
Hotel amenities
8 Customs Street, Auckland Central 1001, New Zealand
Ranked #28 of 78 hotels in Auckland Central
3.5 of 5 stars 732 Reviews
Mercure Auckland
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59 traveller photos
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732 reviews from our community

What travellers say about this hotel
  • “Great location” (55)
  • “Top floor” (48)
  • “Very good” (42)
  • “Valet parking” (27)
  • “Queen street” (24)
  • “Friendly and helpful” (21)
  • “Ferry terminal” (17)
  • “Air conditioning” (13)
  • “Vector arena” (13)
  • “Excellent value” (12)
Traveller rating
    86
    313
    228
    67
    38
Only show reviews for Family (86) | Couples (329) | Business (132)
Date Rating
Sydney, Australia
1 review
“Rm 620”
3 of 5 stars Reviewed 29 May 2012 NEW

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Wellington, Wellington, New Zealand
2 reviews
“Accommodation in Backpacker not hotel!”
1 of 5 stars Reviewed 27 May 2012 NEW

Arrived on Friday evening and checked in to the most economical room at $140 per night. As this was a last minute trip to Auckland, I had to go with the closest hotel as usually my company books on my behalf. On checking into my room, I couldn't believe what they were charging me $140 for, it was a very... More

Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
28 May 2012

Good Morning, Thank you for your feedback in regards to your stay last week. I sincerely apologise for the regrettable experience you had at Mercure Auckland, if the problem was mentioned to the Duty Manager while you were in-house, we would have rectified the problem straight away and relocated you to the other room that suited your requirements. Please be... More

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seoul
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“the best location, friendly personnel, poor parking and business center”
5 of 5 stars Reviewed 25 May 2012 NEW

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Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
28 May 2012

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A TripAdvisor Member
Cambridge
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Our stay at the Mecure Auckland”
3 of 5 stars Reviewed 23 May 2012 NEW

Staff were very helpful, but was disapointed as they had down graded the room we had previoulsy paid for. When I approached the reception they admitted there error and offered us the room we had booked. They then upgraded us to a room that was comperable to what we had paid for . The disapointing thing is that this should... More

Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
28 May 2012

Thank you for taking time to write us your feedback, I apologize for the mistake with your room – I do believe that this was truly a mistake due to human error and I am sorry that you had to move rooms because of this. Mercure Auckland has limited parking spaces to offer. These are reflected in the price of... More

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
“Mercure Auckland - Customs Street”
4 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
28 May 2012

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Newcastle, UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Staff let the place down”
3 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

I'd agree with many of the other reviewers - the place is okay despite being in need of a makeover. However, the worst thing during my recent stay were the staff - they were miserable! I wouldn't want them to be whooping and hollering but a smile wouldn't have gone amiss. To top it off, it took 15 minutes to... More

Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
28 May 2012

Thank you for your feedback. I apologise for the delay you experienced upon departure. 7am is our morning shift handover time, and there should have been more staff on duty. I will certainly look into this matter and speak with all parties involved on the morning of your departure. It is unacceptable that the staff were not more vigilant, especially... More

Wellington, New Zealand
Top Contributor
51 reviews 51 reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Not impressed”
2 of 5 stars Reviewed 20 May 2012
3
people found this review helpful

On the postive side, the people were good, and the bar and restaurant area has been revamped since I last visited and was very nice. However everything else was below par. The first room we were checked into had aircon that wasn't working. The room was nothing special, not that big, seemed a bit old and run down. A guy... More

Was this review helpful? Yes
See 6 more reviews by glennomeister for Auckland Central
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
21 May 2012

First of all, I would like thank you for taking the time to leave us a feedback. Your feedback is important to us as we are always looking to improve our performance and service standards. As you have mentioned, we have completed a refurbishment for the restaurant, bar and the lobby area. We are in the process of completing the... More

Tauranga, New Zealand
1 review
2 helpful votes 2 helpful votes
“Hotel is sagging!”
3 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

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Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
21 May 2012

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Posted by an Accorhotels.com traveller
1 review
1 helpful vote 1 helpful vote
“minor noise issue”
4 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

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Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
18 May 2012

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brisbane queensland
Senior Contributor
29 reviews 29 reviews
4 helpful votes 4 helpful votes
“Good Experience”
3 of 5 stars Reviewed 15 May 2012

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Was this review helpful? Yes
Mercure Auckland, General Manager at Mercure Auckland, responded to this review
16 May 2012

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Additional Information about Mercure Auckland

  • Accor Hotel Auckland
Address: 8 Customs Street, Auckland Central 1001, New Zealand
Price range (per night):* INR4,737 - 7,356

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Mercure Auckland
8 Customs Street
Auckland Central 1001
New Zealand
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Blick auf den Hafen vom Hotelrestaurant Blick auf das Hotel vom Hafen view from the top floor restaurant over the harbour Night view of street from our room.
Mercure Auckland Photos (59 traveller photos)

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