This was our first time in Auckland. The hotel is pretty to spot, specially at night, as they have a big lighted up sign. Location is pretty good as well, its only a few minutes walk to anywhere int he city. Check in was a breeze and the lobby personnel were always smiling and very helpful. The deluxe room we... More

Stayed 2 nights in May to see Jersey Boys. Within easy walking distance to the Civic and restuarants. Room clean, and good service. Good value. Will stay again next time in Auckland.

I stayed at the Auckland City Hotel May 2012 with my partner. It was his birthday and I wanted to do something special. I was worried about coming to the hotel, after seeing the other negative reviews. However, I found this hotel to exceed my expectations in almost every way. The hotel was clean, my room was clean, the little... More

We stayed here for 2 nights during our short visit to Auckland. The hotel itself is clean and the staff is very firendly. We arrived a few hours before the check-in time, we requested and got an early check-in for free of charge, since we were travelling with a 2 yo. Thanks Howard for it. The Malaysian restaurant inside the... More

The staff are helpful and friendly, the hotel is very good value for money, being very close to Sky Tower, the Civic Theatre and the shops, we walked back from the waterfront. We have booked to stay again in a few weeks time, why bother to look further with value and service we are delighted with?

The lobby is nice, the staff VERY helpful, but our initial feeling upon arrival into the room was 'ick'. After further investigation, it wasn't so bad. Lets just say the hotel has some great photographers working for them, as what I saw prior to travel was not a reality. The room is very dreary/drab, had a small (although nice), oddly... More

I stayed in an apartment which was well equipped with washing machine and dishwasher, for two nights. The apartment was very clean and quite spacious. The front desk staff were very welcoming and friendly. A continental breakfast was included. Be warned that each day only the used breakfast items are replaced - e.g I am not keen on muffins so... More

Unpretentious outside, the hotel is behind the facade of a historic building, the old Trades Hall, we were told. The lobby was fresh and clean.The staff were friendly and helpful at checkin, negotiating a fourth night in the same room at a good rate no problem. The room was clean fresh and airy, two double beds for two people, kitchen... More

I stayed in an apartment equipped with a full kitchen. There was also a dish washer in the room and they did expect me to clean up the used dishes myself as the cleaner only cleaned up the rest of the room except the used dishes! Despite it is a service apartment they don't provide in-room washing machine. You have... More