Our check in went very smoothly. Reception accommodated us with an early (noon) check in and a late (noon) which was greatly appreciated. We snacked at the hotel cafe before attending a business meeting. The cafe was busy and sometimes congested, located in front of reception. Our dinner room device was very good and prompt. The disappointment was with the... More

If it's location you want then it's difficult to beat , but it's a basic and pretty tardy hotel, not much above 3star More

The passageways leading to the rooms may have been a little dull. A few rooms had strange shapes and layouts, but I got one that was meant for wheelchair access and so the room was larger, but the bathroom did not have a shower curtain. The room was clean, the hotel well located. Internet access was spotty for certain devices.... More

I travelled with my 16 year old son and this hotel was central to everything. Although on Flinders Street noise could not be heard at all and we had a good nights' sleep. Breakfast was available but we found there were so many cafes nearby and cheap meals were easily found. The trams and station were so close we were... More

My husband and I (late 20's/ early 30's) stayed for 1 night on new years eve. We found check in very easy and was surprised when we eventually opened our room door to see quite a large room. It's not overly modern but clean and in good condition. The bathroom was quite large too. Bed comfortable and had a little... More

Mattress in bad shape (condition), rooms with no windows, ordinary breakfast with not many choices and same breakfast menu for four days in a row, it's not a sign of 4 star hotel at all More

To start with we got given the wrong room. I didnt want single beds specifically when i asked for a king bed. The bed side lamps didnt work when i enquired about getting new bulbs the front desk staff were very rude and kept implying the reason why they weren't working was the key card wasn't in the slot by... More

I stayed for one night on a work trip and booked an expensive room at the front. The location is very handy if you need to be central. The room was quite nice but very oddly there was hardly any hanging space in the wardrobe. if I had been travelling with my husband or staying for more than one night... More

On arrival I heard customers saying they lost something in their rooms but the staff told them they could not find it. The room was currently occupied and they can't check. The staff basically didn't want to be inconvienenced in any way. Checking in thE staff that served us was useless. I would not let someone of such bad customer... More