We recently visited Melbourne to attend the Australian Open Tennis. We were delighted to discover the tennis center was an easy walk. The location can't be beat for restaurants or shopping either. The staff couldn't be nicer. The gym and pool are great. The rooms very nice, very nice. Definitely recommend.
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Dear Reviewer. We appreciate you taking the time to post such positive comments - it’s always pleasing to hear our guests enjoy themselves during their travels. We are delighted you experienced our personal service and also took time out to recharge in our Wellness Centre. Thank you for recommending us to others and we look forward to welcoming you back...
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This property is very well located right in the middl of the city, close to the station and all the other sights and amenities. What sets it apart is that with the exception of the somewhat snotty front desk staff, everyone else is absolutely focused on delivering superb service. The respnsiveness of service express and the seamless manner in which...
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Dear Reviewer. Thank you for your comments. We pride ourselves on providing personal, instinctive service and it is so pleasing you mostly enjoyed a fulfilling experience in this way. Your feedback regarding your specific experience with our Front Desk staff will be shared with the team to ensure these standards are consistently maintained. It will be our pleasure to provide...
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Great Location in the middle of the city- so decided to stay here. When we checked in Late at night (2am) and the Hotel was locked up- even though there are signs up on the doors (which Look Horrible for 5 star) it was still hard to work out how to get in. Once we proceeded to the check in...
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Dear Reviewer. We regret your experience was not a fulfilling one and would like to address your concerns. Our Front Office Manager responded to your email on the same day it was received (7th of February) and we can also confirm our system shows an invoice has been emailed successfully on the email address provided. We were not aware these...
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Good location in the middle of the city, comfy beds and rooms of a decent size and overall good value for money. It delivers the Westin formula really well and you know what you are going to get. A really good choice for a business hotel in Melbourne and I think a good choice for a weekend base in the...
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Dear Reviewer. We are pleased your stay with us met your expectations for a distinctive Westin experience. We appreciate the comments that you have shared as a business traveler and we certainly look forward to your return. Be well.
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A quick w/e in Melbourne from Tokyo, arriving early on a Friday morning, leaving Sunday night on the overnight flight via Sydney. A sportsmad town, we were there for the tennis (Australian Open). Superb location in the Centre of Town, close to restaurants, shopping and a run by the river / around the botannical gardens.
Staff welcomed us early and...
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Dear Reviewer. Thank you for taking the time to provide feedback on your recent stay with us. It is certainly an exhilarating time to visit Melbourne during the Australian Open Tennis and we are pleased you enjoyed our central location near to everything else the city has to offer. We are delighted our Concierge were able to assist with local...
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Central Location is a boon for travellers, because many attractions as well as the Tram Stations are within walking distance.
Finding this Hotel can be hard for first-timers, as it is tucked away on Collins, and access is via an inconspicuous 'cave'-like ramp. Despite warnings from our GPS, we overshot and had to loop around via Flinders St Station and...
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Dear Reviewer. Thank you for your detailed feedback. We are pleased you appreciated the secure access to our guest facilities and the convenience of our valet parking service. Our central location is certainly ideal for exploring the city and we are delighted you also enjoyed some uplifting downtime in our City View Rooms. Our Concierge would be more than happy...
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We spent a week here last December with the family while our house was being renovated. We had our two boys with us and found the place to be quite kid friendly. Great location, great rooms, great service. The beds are super comfy. A fantastic hotel and I highly recommend it.
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Dear Reviewer. We are pleased to provide a refreshing oasis for your family away from home and it is inspiring you are willing to recommend us to others. Thank you for your comments and be well.
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The location of this hotel is without doubt very handy for travelers who like being in the heart of the city. Its easy to get anywhere, as the tram stop is just outside the hotel. You also have Flinders station just across the street for longer trips to further suburbs. Do note though that we could hear the trams from...
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Dear Reviewer. Thank you for your feedback. We are pleased you enjoyed a refreshing weekend getaway but were disappointed your spa treatment experience was not a fulfilling one. As you mentioned, the hotel does not offer day spa facilities, however an external spa therapist may be booked for treatments either in our Wellness Centre or in the guest rooms. We...
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From check-in & the warm welcome and room upgrade as I'm an SPG member, this hotel was fantastic. Beautiful room & amenities and all you'd expect from a 5 star. The lobby is great and I'd love to try the martini bar on my next visit! I was unwell for part of my stay and the staff went the extra...
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Dear Reviewer. Thank you for choosing to stay at the Westin, we are delighted you enjoyed a distinctive experience. We are also pleased we were able to assist with making your stay more comfortable. We look forward to continuing to be your hotel of choice in Melbourne. Be well.
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For our girls weekend it was exactly what we wanted - a bit of luxury, right in town so easy to walk everywhere, go shopping and out for dinner and drinks at night. No noise at night so great sleep. Used the gym in the morning and it had everything I needed, clean, nice workout environment.
The only reason that...
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