Stayed one night with work in a group. HSK did a good job of getting the rooms ready as we were early check in. Staff on the desk were a little confused and took them some time to sort the paperwork nobody seemed to be in charge but we all got checked in. The room was a bit dated, Chipboard... More

Really no complaints, we stayed without any hiccups. Staff were friendly and helpful, and the service was above average. They also held our bags all day on our departure date so we could go down to St Kilda before leaving! - Good value, comfortable with adequate ammenities - Modest, medium sized room with a great location - Super close to... More

Seemed to be many people checking in at the time we arrived. Staff were run off their feet but still friendly and efficient. We were allocated a room on the 9th floor overlooking Southern Cross station. No street noise from here and plenty of natural light. King bed, large LCD TV,well appointed large room with nice bathroom. Everything worked. Bar... More

Hotel is opposite SX station so is very handy if you are arriving by either bus from airport or train. Room i had on the 6 th floor was clean and functional. I had an inward facing room so no daylight via window. TV is not well positioned. Had mixed experience with staff...just ok on check in but friendly and... More

Stayed throughout 2008-2012 for business and also as couple. Hotel well located being next to Spencer St station, main ram hub, and Skybus terminal. Easy to walk into Melb CBD along with Docklands and football stadiums and casino, however the G a bit further and tram recommended. Hotel rooms are a bit dated but clean and bed comfy, showers okay.... More

Stayed here over the Anzac Day long weekend. I booked this hotel some time ago after extensive internet research, and even though they claim to match any advertised price, I had to jump through hoops to get them to match the price on a third party website. The person I dealt with was less than helpful, anyone would think I... More

We looked for accommodation for an Easter break in Melbourne. This well appointed hotel is located across the road from Southern Cross Railway Station. This means that you don't need to hire a car. The hotel is within walking distance of the CBD, Docklands, Southbank. The railway station across the street gives you access to anywhere you want to go,... More

Lovely big room with huge bed. We were on a higher level - some views and really quiet. Opposite Southern Cross Railway station - perfect for airport bus and other transport links. Could walk into central city and across river. Friendly staff. Good value lunch meals at the ground floor bar. Liked the central atrium. Only downside was lack of... More

Booking - booked on the hotel website using a 10% discount code the hotel had sent me (I've stayed at other properties in the chain). Parking - valet parking - reasonable price for Melbourne. Check in - very busy and not enough staff. Check in staff were also distracted by having to answer the phone while checking in someone in... More