A pleasant surprise when checking in, I was upgraded to the best apartment, but there seems to a be a strict rule that no checkin can take place until two pm even though the room could be ready. This has happened on each occasion so far. After 2pm i checked in and carried my luggage to my apartment and the...
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Reviewed 21 September 2011
we stayed for 5 nights. The location is great and the room is not noisy. I had an apartment with a seperate bedroom and a kitchenette. There was laundry facilities and everything I needed. I would recommend it to anyone. If you are travelling it is best to get a taxi.
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Stayed 7 nights over Christmas holidays.
One of worst hotels I have stayed - toilet was blocked, filthy shower (extensive mould growth).
Got moved to another room which had similar issues - cold shower knob broken.
Fist and last time I stay in a Mantra hotel.
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Thank you for your feedback. Your comments have come to me as a surprise and disappointment, and I apologise we did not meet your expectations during your stay
I can assure you that we will follow this up with our Housekeeping Team as this is definitely not the standard of cleanliness we come to expect at neither our Hotel nor...
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The Mantra is an apartment hotel, rooms are spacious with 2 queen beds, separate sitting area, 2 tvs and kitchen (microwave and hot plate only) but accommodation is basic. Very good for families, 4 could easily be accommodated. Located in the business area of Melbourne, OK on weekdays but surrounding food outlets and cafes are closed on the weekend. On...
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Many thanks for your comments. We are happy that we have met your expectations regarding the room sizes, however disappointed that we did not on the Food and Beverage front. Please understand that it may be difficult to follow up as we do not have detailed information regarding your order, however the comments will be forward to our Chef.
If...
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We checked in Sunday the 15th of Jan in preparation for the beggining of the Australian Open. The night before I had checked back to this website to read the latest reviews and was a little worried after reading review upon review regarding issues with the airconditioner. I called up the hotel to ask if this was still a problem...
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Thank you for your feedback via Tripadvisor. Our new cooling system was installed on Sunday 15th, however after the installation and guest feedback it came to our attention the need to adjust certain settings in each room. We apologise if this was not complete by the time you checked in.
As we strive to improve our services and amenities, we...
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We have just stayed at Mantra on Little Bourke and were very happy with the experience. Being a family with one child we found the family suite suited us perfectly. The unit was very spacious and clean with two queen beds, kitchenette, lounge/dining area and large bathroom. Beds were comfy, room very quiet and although off the main streets we...
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we were a family of 4 adults and 4 children, 2 being infants under 1yrs. We booked a 2 bedroom apartment for Jan 2nd at Mantra LIttle Bourke. There was only one double and two single beds across the two dual rooms, and thought it was unsafe for 2 children 8 and 5 to be sharing an apartment alone, where...
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I would like to thank you for your constructive feedback and please accept our apologises for any inconvenience caused during your stay.
We recognise our air conditioning system was not coping with the extreme heat during this period and we have taken the appropriate action to rectify this issue. The hotel has now replaced the air conditioning system and we...
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We stayed at Mantra on Little Bourke recently. The hotel was being painted internally (in the foyer) as we arrived. This has given it a bit of a lift but the rooms are showing signs of age. That said the room was quite a reasonable size. Located on the 7th floor (with a multi storey office block overlooking the bedrooms...
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We would like to thank you for your kind and constructive feedback. I am very happy that our staff service met your expectations, but disappointed that housekeeping didn’t. Please be assured we will pass this on to our Executive Housekeeper and we hope to welcome you back to Mantra on Little Bourke in the near future.
Kind Regards
Mika Verosaari...
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this is great apartment style accommodation in Melbourne a few blocks walk from southbank and the city centre. large rooms well appointed. tram stop on williame street at end of little bouke and fliners station is a couple of blocks away. all in all grest value
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Thank you for your kind words and taking the time to share your experiences about Mantra on Little Bourke. We hope to welcome you back in the near future.
Kind Regards
Mika Verosaari
General Manager
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Cant fault the location and standard of the rooms, clean, tidy and rather large but are a bit dark and its summer so winter time may be a concern. Beds were comfortable, roomy bathrooms and serviced daily.
24 hours reception and excellent security (swipe cards etc). Good for a sole traveller.
The room was really hot almost a steam room...
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Thank you for taking the time to post your review and I am pleased to read that you enjoyed our spacious rooms and central location.
We acknowledge that our air-conditioning struggled to cope with a full hotel during extreme heat. I’m glad to inform you that we have now replaced the central air-conditioning unit and trust that these problems you...
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