A great place to stay, but impossible to get to by car! We ended up returning our hire car to Franklin Street and getting a taxi to the hotel, as we couldn't get close due to one way systems and trams. We also had trouble getting a taxi to Southern Cross Station when we left early in the morning, and... More

I stayed with my Mum for Mothers Day and it was the perfect location. As my Mum has a few mobility issues the location was perfect spot for CBD shopping with a tram right at the front door, giving us easy access to all the places we wanted to visit. Our twin room consisted of 2 double beds in a... More

We took advantage of a good special for this hotel. Location in the middle of Melbourne CBD right near Chinatown was great. Easy walk to Fed Square, Queen Victoria Markets, shops, restaurants. Excellent public transport in Melbourne with trams outside the front door. The king superior room we had was spacious with a living room and bedroom. My only complaint... More

Great Location , one bedroom suite is a great size and very reasonable for the centre of the CBD. Only thing i would like to see improved is the quality of the food on Loundes for breakfast and the Service was not good at all, but that could be just a training issue. everything else was great.

Stayed at this hotel 9/5/2013-12/5/2013 for a boys weekend of AFL. Was concerned after reading some reports. However had a great stay.First the location: The location is fantastic. It is right in the heart of Burke st Mall and the CBD. Close to restraunts bars and public transport. Tram stop right at the door. Check in was quick and easy... More

Conveniently located right in the heart of the CBD,it is handy to everything, especially Chinatown & the Bourke St. Mall - with great accommodation specials througout the year, clean spacious rooms, & friendly, helpful staff. I would definitely stay here again, as well as the more moderately priced Mercure Welcome, which adjoins the Swanston.

Great location to all the major shops.Rooms are very well appointed and clean with lots of facilities.Front office seemed not aware of accor card we are gold ,tried for an extra hour check out 11am and thats it. Forget the gaming room,staff are very rude unless they know their regaular players

The hotel is in a fantastic location, right in the middle of the city, close to everything - transport, entertainment, restaurants, cafes, bars etc. The room was very clean although dated. The reception staff were extremely helpful. I wouldn't hesitate staying here again, or recommending the hotel.

Stayed here again with hubby in 1111 which is a suite with separate bedroom. Check-in took 3 mins and same with check-out. Was unwell on a Sunday night and a Dr was contacted immediately and was at my hotel room within 40 mins. Great to deal with and we have stayed here about 4 times now. Just booking for my... More