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The Swanston Hotel, Grand Mercure

4.5 of 5
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
Hotel amenities
The Swanston Hotel, Grand Mercure
Ranked #41 of 195 hotels in Melbourne
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1,180 reviews from our community

Traveller rating
    316
    567
    235
    40
    22
See reviews for
Families
292
 
Couples
418
 
Solo
148
 
Business
196
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Perth WA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

We booked a executive room 6 nights. The location is great, comer of Bourke street mall and Swanson street, across from China Town. Downside it was noisy, you could hear people on the streets all night. Room has separate bed, lounge and bathroom, 2 TV's. all average, carpet was stained. Nothing outstanding in service, we didn't really have anything to... More

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Review collected in partnership with Accorhotels.com

Adelaide, Australia
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

A great place to stay, but impossible to get to by car! We ended up returning our hire car to Franklin Street and getting a taxi to the hotel, as we couldn't get close due to one way systems and trams. We also had trouble getting a taxi to Southern Cross Station when we left early in the morning, and... More

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Review collected in partnership with Accorhotels.com

Launceston Tasmania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 17 May 2013 NEW

I stayed with my Mum for Mothers Day and it was the perfect location. As my Mum has a few mobility issues the location was perfect spot for CBD shopping with a tram right at the front door, giving us easy access to all the places we wanted to visit. Our twin room consisted of 2 double beds in a... More

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Review collected in partnership with Accorhotels.com

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 16 May 2013 NEW

We took advantage of a good special for this hotel. Location in the middle of Melbourne CBD right near Chinatown was great. Easy walk to Fed Square, Queen Victoria Markets, shops, restaurants. Excellent public transport in Melbourne with trams outside the front door. The king superior room we had was spacious with a living room and bedroom. My only complaint... More

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Review collected in partnership with Accorhotels.com

A TripAdvisor Member
4 of 5 stars Reviewed 14 May 2013 NEW

Great Location , one bedroom suite is a great size and very reasonable for the centre of the CBD. Only thing i would like to see improved is the quality of the food on Loundes for breakfast and the Service was not good at all, but that could be just a training issue. everything else was great.

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Review collected in partnership with Accorhotels.com

Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Stayed at this hotel 9/5/2013-12/5/2013 for a boys weekend of AFL. Was concerned after reading some reports. However had a great stay.First the location: The location is fantastic. It is right in the heart of Burke st Mall and the CBD. Close to restraunts bars and public transport. Tram stop right at the door. Check in was quick and easy... More

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See 3 more reviews by Goldcoastfan for Melbourne
Hobart, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

Conveniently located right in the heart of the CBD,it is handy to everything, especially Chinatown & the Bourke St. Mall - with great accommodation specials througout the year, clean spacious rooms, & friendly, helpful staff. I would definitely stay here again, as well as the more moderately priced Mercure Welcome, which adjoins the Swanston.

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Review collected in partnership with Accorhotels.com

A TripAdvisor Member
4 of 5 stars Reviewed 11 May 2013

Great location to all the major shops.Rooms are very well appointed and clean with lots of facilities.Front office seemed not aware of accor card we are gold ,tried for an extra hour check out 11am and thats it. Forget the gaming room,staff are very rude unless they know their regaular players

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Geelong, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013

The hotel is in a fantastic location, right in the middle of the city, close to everything - transport, entertainment, restaurants, cafes, bars etc. The room was very clean although dated. The reception staff were extremely helpful. I wouldn't hesitate staying here again, or recommending the hotel.

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See 2 more reviews by Robyn D for Melbourne
Australia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 11 May 2013

Stayed here again with hubby in 1111 which is a suite with separate bedroom. Check-in took 3 mins and same with check-out. Was unwell on a Sunday night and a Dr was contacted immediately and was at my hotel room within 40 mins. Great to deal with and we have stayed here about 4 times now. Just booking for my... More

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See 22 more reviews by crab67tkf for Melbourne
 
 
The Swanston Hotel, Grand Mercure
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Additional Information about The Swanston Hotel, Grand Mercure

Also Known As:
The Swanston Hotel, Grand Mercure Hotel
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Accor
Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotels in Melbourne
#36 Luxury Hotels in Melbourne
#42 Business Hotels in Melbourne
Price range (per night): ₹ 8,916 - 15,152
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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The Swanston Hotel, Grand Mercure
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