We booked the Palm Bungalows via WOTIF's website, having seen the newly refurbished layout in the photos. When we arrived at the island we were told by the concierge at the airport we'd been 'upgraded' to the Reef Hotel (a 1980s, Russian housing-style monstrosity). We checked in and again told we'd been given an upgrade on the 9th floor. When...
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- Palm Hotel Hamilton Island
