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All 1 Heron Island hotels

Heron Island Resort

4.0 of 5
Via Gladstone, Heron Island, Queensland 4000, Australia
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Heron Island Resort
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Ranked #1 of 1 hotels in Heron Island
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365 reviews from our community

Traveller rating
    120
    128
    58
    30
    29
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Families
118
 
Couples
173
 
Solo
9
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Woy Woy, Australia
1 review
4 of 5 stars Reviewed 16 May 2013 NEW

Hi, My family and I recently returned to Heron Island in April 2013, 18 months after our last visit. The island is a natural beauty. Abundant with birdlife and the ability to snorkel from the beach just adds to this islands charm. We stayed for 9 nights this visit and 6 last time. (school holidays) At the end of a... More

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Los Angeles, California
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 13 May 2013

We were there in early March and apparently that was not a good time of year to do this as it is their rainy season. We only got a shower or 2 but it was quite windy and that made the water very rough. The trip over on the boat was horrendous. There were 10 foot seas. Fortunately we had... More

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Ross G, General Manager at Heron Island Resort, responded to this review
16 May 2013

Hi Scubawife We appreciate you taking time to offer a review, and trust you had a safe return journey. It is great that you enjoyed so many aspects of the Island and Resort and we regret you had such unfortunate weather during your time with us. Best regards Ross Greeenaway Regional General Manager More

Canberra
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 May 2013

We had the unfortunate situation of arriving in Gladstone only to be told we could not get over to Heron because the desalination plant had broken and they had decided not to take on a more people even though we had booked and paid well in advance. At the time I was devistated. We had to hire a car and... More

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Ross G, General Manager at Heron Island Resort, responded to this review
16 May 2013

Thanks for the positive review and we are delighted that you enjoyed all we had to offer, in particular the diving! We noticed you stayed 9 months ago and can assure you all our Desal Plant issues are well and truly a thing of the past. Best regards Ross Greenaway Regional General Manager More

Pac NW
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 9 May 2013

Pluses: We saw turtle hatchlings, schools of fish, reef sharks, sting rays; once in a lifetime stuff. It's a small island where you can snorkel off the beach or pay for an excursion to snorkel with the divers. Minuses: Yes, we saw turtle hatchlings, but only by sheer luck. They come out after sundown, and you can't use a flashlight... More

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Ross G, General Manager at Heron Island Resort, responded to this review
10 May 2013

Thank you for your feedback, the abundance of marine life here at Heron is truly amazing and we are delighted that you experienced so much of that first hand, including the hatchlings! I notice your visit to Heron Island was last February and I am very confident that you would notice a vast improvement in our Food service and product... More

Noosa, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

My partner and I booked in at Heron Island for 4 days during the week. I decided to read the reviews about a week before our trip and found a lot of negative comments about the Resort, needless to say I was a little anxious after reading through the reviews. Having paid $1,500 for the trip my standards had been... More

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Ross G, General Manager at Heron Island Resort, responded to this review
10 May 2013

We appreciate your review, and apologize for the lack of service with the Fishing trip enquiry and Marine Centre. We are very happy that you found the food of a high quality, and that you were able to take great advantage of the Islands natural wonders. Best regards Ross Greenaway Regional General Manager More

Brisbane
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

Before holidaying on Heron Island we had read many poor reviews so I expectations were not high. Yes there are issues as it is a little 'run down' and in need of some work but it is also absolute paradise! The beaches are white, the water crystal clear. The snorkelling and diving is incredible! (Turtles, sharks, live coral, giant clams... More

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Ross G, General Manager at Heron Island Resort, responded to this review
9 May 2013

Dear Brodie28 We appreciate the review and that you enjoyed your time with us, also the natural attributes of the Island. We look forward to seeing you back soon. Best regards Ross Greenaway Regional General Manager More

Brisbane
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 7 May 2013

We stayed at Heron Island on our way beck from Wilson and comparison would be terrible unfair. However, in comparison to other traditional Queensland Island resorts the overall view was "about average" and possibly good for families but for couples with a need to relax and enjoy peace and quiet it probably not the best option. The Island itself is... More

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Ross G, General Manager at Heron Island Resort, responded to this review
8 May 2013

Thank you for the review, and we are pleased that you enjoyed Wilson Island so much and also had the opportunity to stay on Heron Island. School Holidays were evident when you stayed and we can assure you that outside of these periods the ambience is more relaxed for couples and families alike. Best regards Ross Greenaway Regional General Manager More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 28 April 2013

The location of Heron island is amazingly beautiful but yet the owners/operators of this resort have stuffed it up completely. This was our 2nd trip to the island having been there 18 months ago and how it has changed for the worse. It started with our upgraded room (beach front) was a 500 meter walk through bushland, when we asked... More

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Ross G, General Manager at Heron Island Resort, responded to this review
5 May 2013

We appreciate your feedback and are disappointed that your experiences fell short of expectation - for that we sincerely apologize. Our organization made the decision last year to close for six weeks this May and June to invest considerable resources into upgrading facilities, and attending to the types of issues that age has brought to our facilities. We are though... More

New York City, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 28 April 2013

My husband and I went to Heron Island based on our friend's experiences from 8 years ago. We thought Heron Island was very nice, but was a little disappointed in the condition of the Coral . I think it had deteriorated in the past 8 years. We took the only snorkeling excursion which was also a dive boat. It was... More

Was this review helpful? Yes 1
Ross G, General Manager at Heron Island Resort, responded to this review
5 May 2013

Dear Sandyk052 Greatly appreciate the review and constructive comments, in particular we will review the Dive and Snorkel issues. We regret that bad weather marred your Ferry journey and trust you recovered quickly. Best regards Ross Greenaway Regional General Manager More

Newcastle
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 April 2013

My wife and I almost cancelled our Heron Island holiday this week based on the appalling (ridiculous) reviews by some recent guests. What a tragedy that would have been! Heron Island is absolutely beautiful and my young family and I have just enjoyed four of the most amazing days on an island paradise. I think the secret to enjoying Heron... More

Was this review helpful? Yes 2
Ross G, General Manager at Heron Island Resort, responded to this review
5 May 2013

Hi Elvis and thank you for the positive review. I know it will be appreciated by our young team, and certainly put a smile on their faces. Best regards Ross Greenaway Regional General Manager More

 
 
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Additional Information about Heron Island Resort

Also Known As:
Heron Island Hotel Heron Island
Heron Island Hotel
Address: Via Gladstone, Heron Island, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Heron Island
Amenities:
Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Heron Island
Price range (per night): ₹ 22,794 - 39,241
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Heron Island is a true coral cay right on the World Heritage Listed Great Barrier Reef of Australia. Here you swim off the beach to an endless garden of coral. Activities include guided island and reef walks, semi-submersible cruises, bird watching and beach picnics, plus a Kids program. Voyages Heron Island is famous around the world for its scuba diving and snorkeling. ... more   less 
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