Travel frequently for work and this has to be one of the most disappointing visits I have had to Townsville... I had been looking forward to staying having received a great room rate and belonging to such a reputable brand .. However my visit was awful!
Staff were rude, short tempered and lacked genuine concern for their guests. The hotel...
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Reception and basement carpark entrances at Rydges Townsville are secured between 11pm and 6am daily, a security process the majority of our guests appreciate, and are opened by our Night staff via intercom or request. The certainly isn't any lockdown.
Room service menus are 'printed' on a professionally finished table talker and along with 4 mains, offer a range of...
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Located in the trendy area of South bank Townsville and close to pubs and cafes. Whilst on business, I have stayed in a few hotels in town and this is the best value for money having booked a room for under $100. The hotel is an original in the area but the rooms have been renovated and include comfortable bed...
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You've really hit the nail on the head here Sir. As you can imagine, the summer holidays are a bargain hunters paradise in FNQ. Beat the heat (and torrential rain) and hang in a hotel room... or bar. The rooms have received new beds and TV's, refurb doesn't actually begin until April so you'll be in for an even better...
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My Company made a 3 night booking for me prior to my checking of the hotel on Trip Advisor
therefore I was a little apprehensive about what I would find.
Shouldn't have worried as it was fine, sure it's a little dated and in need of a refurbishment which I understand is underway, but the bed was super comfortable and...
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Hi Lynn, to be honest we're quite surprised at some of the reviews we get too! We've acknowledged the rooms need a little work and thats on the way in April. Our staff are a very friendly bunch who like nothing more that to assist our guests in any way they can. Our location on Palmer St is one of...
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I just spent two days at this hotel, and I must admit, with a little trepidation when I read the online reviews.
I was pleasantly surprised. Sure it is up for a renovation as the mgmnt have often said, but in the meantime for the price this hotel is charging it`s a great place to spend a couple of days,...
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Kez, you couldn't have said it any better than we could. We're glad you had an enjoyable stay. Southbank Grill keeps going from strength to strength and the rooms aren't far off of renovation (April). Thanks for the review, Rob.
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Was in Australia for a week moving from hotel to hotel. Nice Central location. The hotel is a bit dated but the beds are fantastic. After a week of hard uncomfortable beds got a fantastic sleep. A colleague says that Rydges have the special beds in all their hotels so always tries to stay with them. Reception were nice and...
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Rydges Dream beds are the secret to a great nights sleep and now you can even own them yourself.
Cheers, Rob.
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I was a bit hesitant about this hotel after reading some of the reviews but my concerns were misplaced. The Rydges turned out to be a good choice. I would happily stay there again.
We got a great deal at the hotel on Christmas eve and were impressed with the location in Southbank and the close proximity to lots of...
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The real strength at Rydges Townsville is the staff and their readiness to go that extra mile. There are some great deals in the summer and its great that your experience over delivered on your expectations. We are looking forward to refurb in April and the new and exciting product we will have to offer our guests. Cheers, Rob.
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The rooms are very clean and the bed was incredibly comfortable. I was disappointed at no balcony and I felt our room was tired. The location was good so nothing really to complain about other than no free wi fi but that seems to be standard - why give away what you can make a fortune on. I doubt I...
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Thank you for a fair review. Keep an eye out after April for our exciting new renovations, we'd love to see a before and after review. We're working on the WIFI too. Cheers, Rob.
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We had a great stay at Rydges Southbank. Cheap and central. A bit old but very clean. I would stay again for $100 a night including a yummy breaky.
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Summer is a great time for bargains! Glad you enjoyed the breaky. Cheers, Rob.
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I am a Rydges member and have always had excellent experiences staying at Rydges Hotels, so I choose Rydges Townsville when meeting family for Christmas.
The hotel looks ok from the front and the lobby and generally the staff are friendly and helpful. However the hotel is in serious need of a makeover. The elevator has a horrible sweaty smell...
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Thank you for your comments, you've made some very good points regarding service and the pool ambience. It is definately something to consider for the future particularly when leisure travel increases. As you would have seen in many of my responses, refurb is due to commence in April. We did have an issue with the smell you mentioned in the...
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We booked the Rydges Townsville on-line and did not check the reviews on Trip Advisor as we were a regular Rydges guest at other locations in Australia and New Zealand and expected a similar level of service.
Having live din Townsville area for over 15 years previously, we returned on a leisure visit to catch up with family and a...
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From your comments it seems that you were staying while works were being completed on our mock up room. The dust and 'white particles' you experienced in the hallway were from the room being worked on. This was cleaned up at the end of each day to ensure as little disruption to guests as possible. The in-room issues are certainly...
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