The service from the Kiwi receptionist was vague & unhelpful We checked in & was told there is no twin beds in the appartments only queen beds & rollaways which we found out later was false. The room asigned to us had a new door & the keys did not fit so we had to wait for the locksmith to... more

We booked 3 rooms for a conference on arrival after 6pm recp closed once we got to our rooms which were sold to us as 3.5 stars,pls dont believe that, THIS IS AT BEST 1 STAR.We could not believe the state of all of our 3 rooms dirty,filthy,smelly,smoke smells through paint peeling off everywhere,i counted 8 cock roaches in my... more

My whole family were planning on staying at the Top of the Mark in Surfers Paradise, but we ended up having to find another hotel on the day we arrived as the state of the rooms at Top of the Mark were not fit for anyone to stay in. Between us we had 7 rooms and NONE of them were... more

My boyfriend and i stayed here for 2wks in janurary of this year 2009. To say the least we payed a lot of money for what we were given, we were so disappointed that our hard earned holiday money was wasted on an extremely dirty apartment. Our bed was at least 40 years old with bed bugs in it, with... more

I also had the misfortune of staying in this Hotel at Easter time '07. It was a last minute idea, and we settled for one of the studio appartments. Firstly,upon entering our room, we were horrified to find it lead to another two doors, which was an immediate compromise of our security. Did our neighbours hold exactly the same key???.... more

I read reviews on this site prior to travelling to the gold coast,and thought i would give them the benefit of the doubt...major mistake...everything that was written on this site was the exact same experience myself and my entire family had to deal with.from absolute poor management to the decrepet state of the rooms.we had booked seven rooms between the... more

I booked my husband to stay in these apartments for 4 nights to be able to attend a seminar nearby. I was looking for a "nice budget room" The reception was closed at 6pm! when he arrived from the airport. The bed was very uncomfortable (lumpy) No air conditioning - had to ask for it to be fixed. He never... more

You might as well sleep in your car. It will be more comfortable. The building is around 35 years old and there hasnt been a coat of paint since. Filthy, cockaroaches everywhere. Not just one either. We killed around 30 of them. All the other ones hid behind the stove and cupboards. Dirty cutlery, dishes, floors were sticky and greasy.... more

My boyfriend & I stayed here in Jan 2005, I didn't book directly but thru another accommodation website (unable to recall the exact one). This particular website made this accommodation seem really nice, unfortunately these apartments were horrible! The carpet was filthy, I guess they tried to clean them as best as they could but there were stains everywhere we... more