Average room with outdated furniture and a CRT tv that didn't work, also wasn't allowed to leave my car in the carpark after check out, which I have done at every other resort...
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- Crown Hotel Surfers Paradise
- Crown Resort All Inclusive

Average room with outdated furniture and a CRT tv that didn't work, also wasn't allowed to leave my car in the carpark after check out, which I have done at every other resort...
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Thank you for your feedback on your recent stay. We are not sure which company you have booked through, however if you were staying with Mantra directly we would certainly have let you keep your car in the carpark for the day. We hope to see you again on your next visit.
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The only good thing about this place is location, the pool, and the Thai restaurant. Everything else is a DIVE. I am sitting here in the living room of my 2 bedroom apartment and I feel sick. We have tried not to spend any time in this pathetic excuse for a hotel because it is filthy. I have a 3...
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We would like to extend an apology for your disappointing stay. We are unable to comment on the services and standards provided by another company. We would suggest to book directly with the resort on your next visit.
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I will never stay at this resort again. I have 2 young children so we were advised a 1 bedder with a 2 bed configuration would be fine. On arrival we had no sofa or rollout. We were moved to another room that was old, musty and unclean. It was expected that we make our own bed as it was...
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Thank you for your feedback on your recent stay. We are disappointed that your stay did not meet your expectations. We apologise for the inconvenience during your stay.
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Our room was nothing spectacular, but as described and what I expected. I would have liked to see a frying pan included seeing we had a full kitchen......however the hotel facilities were fantastic. The pool area with the beach lagoon, great kids pool, indoor heated pool, kiosk at pool, cafes and a couple of really good quality restuarants sold me!!...
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Thank you for your great feedback on your recent stay. We are pleased to hear that you enjoyed the hotel facilities that we have to offer as this keeps our families coming back year upon year. Our pool area speaks for itself with our great beach lagoon and indoor pool if the weather starts to turn. We hope to see...
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My wife stayed here for a dance comp last year. Nice pool - nice property at a nice rate. Not the best BUT far from the worse - you really can't go wrong here.
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Thank you for your recent feedback. We are pleased that you enjoyed your stay and we hope to welcome you back to Crown Towers when you return for your next dance competition.
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My Partner and I booked through Escape Travel and saved over $100 a night on a one bedroom apartment than when I tried to book through Mantra directly. Our apartment is run by the hotel. The other tower appears privately owned which is why there is such a disparity between the standard of the rooms. Our room was spacious and...
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Thank you for your feedback on your recent stay. It is disappointing to hear there were some issues with your room, however we are pleased that you still enjoyed your stay with us. Our rooms are very spacious which is quite rare these days with newer buildings. We hope to see you again on your next visit to the Gold...
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Just returned from a week long stay at the resort with husband and three kids. At first glance the resort is spacious and the three pools are definately the best feature of the resort. Our room (on the 19th floor) was very spacious but dated and unclean. The bedspread in the main bedroom was dirty and smelly. We found a...
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Thank you for your feedback on your recent stay. I apologise for the standard of your Apartment. All of our rooms are strata titled which mean that every room is owned by a different owner and the furniture and bedding belongs to them which does vary between each unit. We would have been more than happy to provide extra toilet...
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This hotel is average in every aspect. The rooms do not look like the website, they are 3*, dated, in need of a bit of TLC but perfectly adequate. They are very large on the plus side. The other good points are you get a secure parking space and the pools are great. The Flux restaurant is adequate.
We paid...
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Many thanks for your feedback on your recent stay. Our photos on our website are only indicative of our rooms as all our rooms slightly differ with different furnishings and views, however they are very large compared to other apartment complexes. We do hope that you visit Crown Towers again on your next visit to the Gold Coast.
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As the title explains, this is what I requested when I booked 12 months in advance & that is what I got! We stayed in a 2 bedroom apartment that had fresh carpets, new bathrooms, excellent washer/dryer & all appliances worked wonderfully. I cannot fault the apartment we had. It was peaceful, the kitchen was great & had everything we...
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Thank you for your positive feedback on your recent stay with us at Crown Towers Resort. We pride ourselves on our spacious apartments and fantastic facilities and I am pleased that you enjoyed these aspects of your stay. I hope to welcome you back to Crown Towers Resort in the future.
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We booked this resort over the Xmas period,Two adults 3 children 3,2,1 a Two bed apartment high floor great views. Got a great deal on The Departure Lounge (Entertainment Book) $136.00 per night.Traveled with two other couples who got a one bed apartment each and there rooms were nicely renovated also. The pool is one of the biggest draw cards...
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It is very rewarding to read such positive feedback from our guests. Thank you for taking the time to recommend our property to other travellers and we are pleased you enjoyed your stay with us. We pride ourselves on offering spacious apartments with facilities that enable families to have a relaxing break away. We look forward to your return to...
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