I booked over the phone. Judging by the photos of the resort it looked great, but when I got there I was severly disappointed. We arrived on a sunday and i was told by the lady at reception " if you need anything, just call reception, but I won't be here so...." then she laughed. What was the point in...
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Reception hours do not usually cover all day Sunday opening. After hours night service was available.
If you had come down to reception on the Monday after you arrived to tell us about your cleaning concerns, we would have addressed this at the start of your stay. At no time did you address this with us at reception.
The empty...
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