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All 83 Surfers Paradise hotels »

Australis Sovereign Hotel

4.0 of 5
138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Australis Sovereign Hotel
3.5 of 5 stars 174 Reviews
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174 reviews from our community

What travellers say about this hotel
  • Pool area(6)
  • Staff were friendly(5)
  • Great value(4)
  • Bedroom apartment(4)
  • Fire alarm(4)
  • Buffet breakfast(3)
  • Car park(3)
  • Room service(3)
Traveller rating
    32
    56
    34
    30
    22
Only show reviews for Family (42) | Couples (79) | Business (7)
Date Rating
Ipswich
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

I stayed at the Australis Sovereign over the May Day long weekend. First off I must say that I found the staff to be courtious and were eager to assist where they could. I managed to stay there because of Classic Holiday Club and managed to get a single bedroom apartment on the ninth floor. I found the room to... More

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 12 May 2012

My wife and I stayed at the Australis Sovereign Hotel in Surfers Paradise and were overall pretty disappointed, although you do get what you pay for. The room wasn't that cheap though. The room was big and the decor was old. The hotel is in two separate towers so you can hear most things that are happening in the other... More

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Auckland, New Zealand
2 reviews
2 of 5 stars Reviewed 8 May 2012

We had a bad experience in this hotel. Just a week ago, all the occupants need to evacuate the building in the middle of the night, fireman and security everywhere. The managers are very disorganized. Most of the occupants of this hotel end up dragging their suitcases in pajamas to relocated them nearby hotel in the middle of the night.... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
9 May 2012

Dear Guest, Thank you for taking the time to provide your feedback of our hotel, at Australis Sovereign Hotel we pride ourselves on delivering great value for money and excellent customer service. I am very sorry that you did not feel we lived up to those aims. We do apologise for the inconvenience caused to you by the evacuation of... More

Okaihau, New Zealand
1 review
4 of 5 stars Reviewed 7 May 2012

On holiday for a week with a family of 6, room was great but my two sons had to share a pull out couch which was not convenient, requested a rollout bed but this would have been an extra $30 per night - bit expensive. The Gym, pool and barbecue areas were great. Pity that the kids games room was... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
9 May 2012

Dear Guest, Thank you for taking the time to provide us with your valuable feedback, and it is great to hear that you enjoyed some of your stay with us. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money. I have passed on your feedback to the staff involved and it... More

Ottawa, Canada
Top Contributor
58 reviews 58 reviews
Reviews in 28 cities Reviews in 28 cities
371 helpful votes 371 helpful votes
4 of 5 stars Reviewed 5 May 2012

We stayed here for a couple nights in January. It was a great hotel. It isn't right in downtown Surfers Paradise, but it is certainly within walking distance. The rooms are really large and well maintained. The staff was good and helpful. The restaurants served a nice breakfast, which was included for us. There were a lot of guests at... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, Thank you so much for taking the time to provide your review of our hotel, we strive to provide great value for money and customer service, and it is fantastic to hear that we delivered on those aims and met your expectations. Myself and the team look forward to welcoming you back on your next stay. Warm Regards,... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 May 2012

All I can say about this hotel is that it is cheap, noisy and nasty! Plus it had a horrible smell inside the room! I was on holidays wanting to relax on a 3 week break and decided around Easter to book into Australis Sovereign for 2 nights as we stayed at another hotel for 5 days previous to this... More

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See 3 more reviews by chick01Cannonvale for Surfers Paradise
manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, Thank you for taking the time to provide your feedback of our hotel, at Australis Sovereign Hotel we pride ourselves on delivering great value for money and excellent customer service. I am very sorry that you did not feel we lived up to those aims. We do apologize that you found that the room smelled and was noisy.... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 May 2012
2
people found this review helpful

Won weeks holiday in a promotional scratch & win in a shopping centre with Classic Holiday Club. We chose a suitable date, my birthday and location in Surfers near good friends and close for family from Brisbane to come and stay. Check in was not until 4pm on inspection of our 2 bedroom unit which we paid extra for upgrade... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, I am sorry to hear that you did not enjoy your stay at Australis Sovereign Hotel, we would have loved the opportunity to rectify your concerns during your stay so that you could have enjoyed a far more positive experience. Certainly our rooms are not brand new, however we make every effort to maintain and clean them and... More

Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 April 2012
2
people found this review helpful

we stayed here for a week as we had family over from NZ staying. First morning we had a fire drill at 8am , but staff were still serving guests checking out , guests were still dining in restaurant no one was co ordinating the drill , fire crew came and we waited for the building to be cleared. fire... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, Thank you for providing your review of our hotel and I am sorry to hear you did not enjoy your stay with us. The hotel is currently in the process of upgrading our fire alarm system. This process is unfortunately causing some false alarms. However, I will certainly further investigate your concerns regarding our staff's service. At Australis... More

Invercargill
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

Stayed here for a week. Room was good, people were good. Had a verandah but could not use as to much noise from hotel next door. They had some sort of machine running most of the time. Would loved to have sat out there in the morning and evening. If you need anything like towels, toilet paper etc you had... More

Was this review helpful? Yes
manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, Thank you for taking the time to provide your feedback of our hotel, at Australis Sovereign Hotel we pride ourselves on delivering great value for money and excellent customer service. I am very sorry that you did not feel we lived up to those aims. It is great to hear that you found our staff friendly, and we... More

Melbourne, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 14 April 2012
1
person found this review helpful

My friend and I went on a spontaneous overnight holiday and booked literally the night before. We chose this hotel and we were immediately greeted by friendly staff. I had accidentally booked for the incorrect day and they ended up upgrading us to the best room in the hotel with a spa and the best views. Considering we spent $90... More

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manager_sovereign, Reservations and Yield Manager at Australis Sovereign Hotel, responded to this review
6 May 2012

Dear Guest, Thank you for taking the time to provide your valuable feedback regarding your stay at Australis Sovereign Hotel. We pride ourselves on providing excellence in customer service along with great value for money and I am thrilled to hear you enjoyed your stay with us. Myself and the team are looking forward to welcoming you back soon. Kind... More

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Additional Information about Australis Sovereign Hotel

  • Australis Sovereign Surfers Paradise
  • Surfers Paradise Australis Sovereign
Address: 138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Price range (per night):* INR5,573 - 12,046

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Australis Sovereign Hotel
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