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All 83 Surfers Paradise hotels »

Paradise Resort Gold Coast

3.0 of 5
122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)
Hotel amenities
3.5 of 5 stars 288 Reviews
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288 reviews from our community

What travellers say about this hotel
  • Kid Club(45)
  • Pool area(17)
  • Friendly and helpful(10)
  • Theme park(9)
  • Great Place(8)
  • Rooms are clean(6)
  • Adventure playground(5)
  • Great time(5)
  • Little dated(4)
  • Very good(4)
Traveller rating
    66
    114
    47
    29
    32
Only show reviews for Family (236) | Couples (9) | Business (1)
Date Rating
coxieSeQld
se qld
Contributor
17 reviews
23 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

this resort has recently gone through some major changes to the pool area. there is now only swimming and water fun for children, which is great for the kids to be super entertained. at the moment there is a deal for 2 night stay and receive a $50 coles myer voucher. I'm hoping that with the new owners this will... More

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Glenn T
Hobart, Tasmania, Australia
1 review
5 of 5 stars Reviewed 12 February 2012 NEW

Have just returned from a week on the Gold Coast, when planning the holiday did a search on the net for Gold Coast Accommodation and Paradise Resort was on top of the list. I checked it out, showed it to my wife, we looked at other family friendly establishments on the Gold Coast and could not find in our opinion... More

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KrKmW
Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 12 February 2012 NEW

We've just arrived home this evening from a quick 2 night break at this resort. We wanted somewhere where we could unwind and the kids would have fun! We found it! Whilst others have reported that the resort is outdated, to be honest, I found the standard as good as the other "family friendly' resorts at surfers, if not better!... More

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Lilyanne P
Melbourne, Australia
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

No need to go to the amusement parks while you are staying at the Paradise Resort Gold Coast. This place is a kids paradise with two water kids playgrounds, a dedicated kids club and much more. The staff are super friendly and interact with the kids very well. The only thing that would make this resort better would be for... More

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Robert S
Sydney, Australia
Top Contributor
53 reviews
11 helpful votes
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

In short, for the price go to the crown towers or even the Mariott or one of the many many choice. Kids club is great idea but that depends how much they really use it. This is not a hotel for non families. Or childless couples. My wife loved the place until it got so old and tired. More

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DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
5 February 2012

Dear Robert S, Many thanks for taking the time to write a review of Paradise Resort. We totally agree with you that our resort is not a place for couples or people holidaying without children. The public areas, restaurants etc are all focused around children and parents not having to worry about how the children enjoy themselves. Whilst the rooms... More

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David C
Melbourne, Victoria, Australia
1 review
1 helpful vote
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

This is the second time we have stayed at Paradise Resort on the Gold Coast. This time Zagame's have taken over and spent a bit of money on the facilities. The new pool area is fantastic for the kids as well as adults. The old pool was too deep but the new one is great. The only other improvement would... More

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DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
5 February 2012

Dear David C, Many thanks for your kind review, we are delighted that you enjoyed your holiday with us and especially the service provided and childrens facilities. We look forward in welcoming you all back in the near future. Kind regards David and the Team. More

TheTrommies
Reviewer
5 reviews
4 of 5 stars Reviewed 4 February 2012

I was a bit concerned about our stay here after reading the reviews and having two sets of friends stay here over the summer and not like it. We however, LOVED it! Contrary to what others think, I think it is great value. The rooms are clean and well set up, although I do think air conditioners in both rooms... More

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DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
6 February 2012

Dear Trommies, Thank you so very much for your kind review of Paradise Resort. We are delighted that you all enjoyed yourselves and look forward in welcoming you back in the near future. Kind regards David and the Team More

Migoustouse
Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 3 February 2012

This is the second time we have stayed here. Great family facility for young children up to about 10 years old. Kids loved the water park facilities and Z4K Kids Club, and we got to just relax, which was the aim of the break. We learnt from last time that the food was rather average, so we had breakfast in... More

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DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
6 February 2012

Dear Migoustouse Family, Many thanks for you review of Paradise Resort. We are glad that you enjoyed your stay and intend to return to enjoy a pool view room. We were a little cofused by your comment that we have a "Sizzler, rather bland Buffet style". Due to feedback from our guests we stopped done buffet style dinner back in... More

richard s
sydney
1 review
1 helpful vote
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Spent a week from the 18th December to 24th December 2011 in a resort room. Total cost for 6 nights including 6 breakfasts for 2 adults and 2 children under 4 was $1008. I personally found this to be very good value. The price also included 4hours per day for both kids in the kids club. This included the day... More

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dininglover69
docklands
2 reviews
1 of 5 stars Reviewed 1 February 2012

Worst hotel I've ever been too. I am writing this as i regret booking here for the 5 kids. More

Was this review helpful? Yes
DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
6 February 2012

Dear Dininglover69, We are sorry that you did not have a good experience and regret coming here. Like all products not everyone likes the same thing. We hope you are able to find a family resort that better meets your expectations kind regards David and the Team More

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Paradise Resort Gold Coast Also Known As

  • Paradise Resort Surfers
  • Paradise Hotel Surfers
  • Paradise Resort Australia
Address: 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)

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Paradise Resort Gold Coast
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