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All 83 Surfers Paradise hotels »

Paradise Resort Gold Coast

3.0 of 5
122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)
Hotel amenities
Paradise Resort Gold Coast
3.5 of 5 stars 329 Reviews
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329 reviews from our community

What travellers say about this hotel
  • Kid Club(101)
  • Pool area(35)
  • Theme park(19)
  • Friendly and helpful(17)
  • Great time(16)
  • Rooms are clean(14)
  • Adventure playground(11)
  • Very good(10)
  • Staff member(8)
  • Great Place(8)
Traveller rating
    78
    129
    54
    32
    36
Only show reviews for Family (269) | Couples (10) | Business (1)
Date Rating
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 May 2012 NEW

We spent 3 days at the resort, the kids LOVED it. The rooms are clean, there was plenty of space for the 5 of us, so many activities for every one, and the water play park was a huge hit. The child minding was fantastic, the kids gave it a definite two thumbs up! Would recommend it for any family,... More

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melbourne
2 reviews
1 of 5 stars Reviewed 17 May 2012

hi there, We just came back from Paradise Resort at the gold coast and we actually slept on wires that were sticking out of our bed. When i made a complaint to the duty manager Chris, he just said, "What do you want me to do about it?" Well he did change the mattress the next day, but he still... More

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

Spent a long weekend at this place after a special deal with an airline. Looked fantastic, very exciting for the kids, and reasonably priced. Staff were fantastic, some hiccups but overall great. Room was rather disappointing. Looked rather aged or ordinary, yes, had received a lick of paint and new carpet but showed with plaster and cornices almost falling off... More

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Bendigo, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

The perfect place to stay if you have kids. they have a kids club (baby sitters) so you can still go out for dinner on the Gold Coast & have some kid free time. Our son wants to be in kids club every night, because he has so muck fun. The room we stayed in was a bit dated, but... More

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Sydney
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

I have just returned from the Paradise Resort having stayed there with my husband, three year old daughter and one year old son. We loved this hotel!!! Before arriving I requested a quiet family room and was allocated room 3244 which is at the back of the hotel. it was ultra quiet and peaceful enabling my children to have their... More

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New Zealand
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

After my last review we weren't going back to Paradise resort as we felt that their price increases just didn't make it viable.. Had an email from David Brook which was quite condescending but did offer us a small discount but we decided it was still wayyyy too expensive so we booked elsewhere. Once in Aussie, our kids nagged and... More

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See 3 more reviews by Katriana for Surfers Paradise
Oamaru, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2012

We spent 3 nights at Paradise Resort at the end of our Gold Coast Holiday in April 2012. I wasn't really sure what to expect given some of the reviews but was pleasantly surprised. When I originally booked I had made a mistake with the dates and when I contacted them to change the dates they were awesome. The receptionist... More

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1 review
5 of 5 stars Reviewed 8 May 2012

We stayed here just after Easter & were seriously impressed! The service was fantastic (including a box of chocolates for being a return guest) the entertainment was absolutely excellent (better than a lot of ticketed events) for both adults & kids & the water park was awesome!! The little general store/shop was a bit expensive but other than that I... More

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QLD
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed 6 May 2012

We had a very poor experience at the resort. From bugs in one of the beds (which they didn't believe us about - even though I took some bugs to show the manager) to a piece of sharp edged plastic in my soup. They were not overly sorry or concerned about either matter and all they did was not charge... More

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Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

My husband and my two daughters stayed there for two nights. The resort was great, not 5 star obviously but the facilities was more than adequate. The room was basic but clean and tidy. We stayed in the basic resort room we paid extra for aqua view. We used the single bed for my 3.5 year old, and they added... More

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See 3 more reviews by Oreollie for Surfers Paradise
DAVID BROOK, General Manager at Paradise Resort Gold Coast, responded to this review
30 April 2012

Dear Oreollie, Many thanks for your positive review of Paradise Resort we are delighted that you all enjoyed your stay and the facilities available for the children. We certainly agree with you that this is definately not the place for Honeymooners or couples with so many families enjoying quality time together and parents being able to take time out whilst... More

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Additional Information about Paradise Resort Gold Coast

  • Paradise Resort Surfers
  • Paradise Hotel Surfers
  • Paradise Resort Australia
Address: 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia (Formerly Mercure Resort)
Price range (per night):* INR7,261 - 15,817

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