Not a great place to stay and certainly we am not going back there ever again. Its not a hotel really. I would probably say its a upgraded backpacker's hostel. The rooms requires upgrade immediately. The building is old and I doubt there was any maintenance/refurbishment in there in past 20 years. One of the lifts was "out of service"...
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I booked this hotel and was told it included parking. In fact the carpark was full of people who were not staying at the hotel! The staff were all parking in guest spots and somehow a whole pile of people had been given the code to get in. Gee I wonder how that happened. The staff were completely unapologetic -...
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My friend and I stayed at the Islander over New Years and were very disappointed with our stay. Although the location was great every other aspect of the hotel was not up to standard. First when we arrived the receptionist tried to charge us more than the room cost which is just unacceptable. When we finally went up to the...
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Thank you kindly for the effort you have gone to in commenting on your recent stay at the Islander Resort Hotel. We hope you had a great New Years on the Gold Coast.
Your constructive feedback is greatly appreciated as the views and comments of our guests are valuable to us. A copy of your review has been passed onto...
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This hotel is in a great location right near Cavill Av. so easy access to the main shops, the beach, etc. The apartment had plenty of room but it was nothing too fancy. We were on a higher level so we did not have any noise from below.
This hotel is great if you are looking for something basic, close...
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Greetings to you the_ange23,
Thank you for your review and pointing out some of the advantages of staying at our property.
We would like to clarify to future travellers that there is in fact a backpackers on site but this is located in a separate building to the hotel and is called Islander Backpackers Resort.
As we are located on...
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We stayed for 2 nights in the hotel part of the Islanders, in a room with a queen sized bed and a twin. The queen bed was extremely uncomfortable, you could feel the springs, but the blankets and pillows were good. The bathroom is tiny, old and fills with steam but the showerhead is great. The balcony was nice to...
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Happy New Year Courtaf,
We hope you had a wonderful holiday season on the Gold Coast and thank you for taking the time to review your stay at our property.
We are a 3 star property accredited by AAA Tourism and abide by these standards.We endeavor to provide clean, tidy and comfortable rooms along with friendly service for our guests....
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So my partner and I had to make a brief stop in surfers on our way up the coast! I was looking for something fairy reasonable and close to where I had to be! I used hotels.com and this was one of the cheaper suggestions! I was a bit sceptical at first but booked it anyway it was only 2night...
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Good Afternoon Tommyoconnor,
It is wonderful to hear that the Islander Resort Hotel was the perfect place for your short stay in Surfers Paradise. As you mention, our rooms are clean, tidy and affordable and we are very lucky to Surfers Paradise beach just at the end of the street.
We appreciate your review and thankyou also for pointing out...
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Stayed here overnight as we had a Christmas party function to attend on the coast... I would never stay in this hotel again. Firstly when we arrived at 4pm we were told that our room was not ready and would not be ready until sometime between 5.30 and 6pm. Check in time stated upon booking was 1pm and if I...
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Good Afternoon Koby809,
I would firstly like to take this opportunity to sincerely apologise for the disappointment caused by the matters you have raised.
We are very appreciative of guest feedback and I can assure you that your comments have not gone un-noticed as this is certainly not the standard of service that we pride ourselves on. I will not...
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I booked this accomodation on the 8th of November for the 27th & 28th of December thru World Tourism. I got a call on the 28th of November that owner has pulled out and basically, I'm left out in the cold! Now I have to look for another accomodation. Apparently the owner is allowed to pull out as long as...
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Good Afternoon Holiday R,
It is unfortunate to hear that your accommodation with us has been cancelled. We highly value our guest feedback so have investigated your situation and spoken directly with Worldtourism regarding your disappointment. It seems there may have been some miscommunication along the way as we have been advised that no complaints have been received and that...
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Hey we stayed in the middle of surfers was really reasonable accommodation. Great access to a bar downstairs pool and heaps of activities right at your doorstep.
Good service and everything convenient.
Good value food and easy access to Cavil Avenue with a youthful feel to this resort.
Had a good time.
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Good Morning EddieH,
Thank you for taking the time to review us on your recent stay.
Reviews such as yours assist us in providing you and many other guests with a comfortable and enjoyable stay. As you mention our location is right in the heart of Surfers Paradise which makes for easy access to the beach, shopping, dining, attractions and...
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My boyfriend and I were on a 4 week tour of Queensland, we planned on staying in Surfers for 2 nights then moving upto Byron. We loved Surfers and The Islander we stayed for 8 nights and missed Byron Bay out. It was an ideal location for us and perfectly priced for what we needed. Highly recomended for a fun...
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Hello Emamalou,
Greetings from Surfers Paradise. We are happy to hear that you found the Islander a great place to base yourself whilst you enjoyed the Gold Coast. Although Byron Bay is a beautiful location there is simply so much to see, do and experience here on the Gold Coast and 8 days is a perfect amount of time to...
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