After previous reviews we were confused about what to expect and were really pleasantly surprised. We were located on the 34th floor and despite other reviewers having issues, we were not disturbed by any street noise, there were no lift issues and the staff were nothing but helpful - special mention goes out to concierge. Our room was very clean,... More

Big pompous name for an ageing property. Pay for internet service - some rooms have it, some don't. They'll put you in a room that's supposed to have it, but doesn't. Location is quite all right, but front desk not particularly helpful, rooms are only okay. Some have two doors to get through because they're separate yet conjoined rooms. What... More

I booked a family room here for 2 adults and 2 older teenagers during schoolies week. My teens were here for the schoolies part. We checked in and were told the pool was shut for renovations and we could swim across the road in the Islander hotel pool. It would have been nice to know this when i booked. The... More

A group of 4 of us recently stayed at this hotel this late January 2012 and we were really not that impressed. Fair enough the location is pretty handy and central in surfers paradise, but a lot more could have been done about the cleanliness of the rooms and front desk service. we stayed just one night before moving to... More

The Grand Chancellor was an absolute prime area to stay in. Close to everything- just a short walk from the bustling metropolis. Concierge and reception staff were friendly and inviting. Elevator very fast to get to 30th floor! Stayed in a spa room. Recently renovated and very clean. Spectacular views! Only problems we had was aircon felt as if it... More

We only stayed overnight in July 2011 but would stay here again, as it made it so easy to get around by foot, park your car and relax. Food outlets including a super market on your doorstop. Great family entertainment, ten pin bowling, infinity, time zone etc all within an easy walk. The beach an easy walk and seen from... More

Stayed 7 nights at Deluxe Twin beds. Excellent renovation, loved the room. Very clean and tidy, house keeper (Lydia) did a great job. She is fast, meticulous and friendly. 5 star house keeping and service. Minor set back when she was off duty, my room was not cleaned after 4:30pm. I was a little disappointed as my son was really... More

Stayed for 3 nights and we were pleasantly surprised by the changes at this hotel since our last visit several years ago. We stayed in a renovated room (love the new look) and noticed many other positive changes to the reception and pool areas. The staff could not have been more friendly and accommodating. This hotel is the best location... More

We stayed as a family of 5 on our way from North Qld to NSW. We were able to get a big room with an extra room for the kids at short notice. Best part was an Excellent meal at the hotel resturant. Really terrific food and highly recommended. The renovation has made the hotel clean and modern, the pool... More