My partner & I spent two nights at the Travelodge Rockhampton while attending a friend's birthday. It was comfortable room, with plenty of space and a lovely view to the river. It was also an easy walk to the Heritage Hotel where we had a great evening meal on our second night. The room was clean and had all the...
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Dear MBTLC2009,
Thank you for taking the time to comment on your recent stay with Travelodge Rockhampton. Your constructive feedback is very much appreciated.
It is disappointing to hear of the poor instance of service received. I have raised your concerns with the Reception team to address and improve upon our overall guest experience.
Please do feel free to contact...
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Arrived to no air cond, saying a tech is coming, through to a 70 minute wait for a single main meal blamed on a broken microwave. What part of my pork cutlet, Asian greens and rice noodle was from a microwave?. Assume Asian greens as never arrived (which they still charged me for, well tried). Rock hard bed, shocking pellows,...
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Dear Aaron D,
Thank you for your feedback regarding your recent stay at Travelodge Rockhampton.
We appreciate the time you have taken to provide us with your feedback. In relation to the points you have raised I have addressed your concerns with the Food and Beverage department to improve our overall guest experience.
I thank you also for your time...
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Old crappy hotel, no wifi, rooms are very average, if you can get a nice motor inn on George st, or affors the edge, stay there.
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Dear Simonhendra,
I would like to thank you providing this feedback and if you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.
Kind Regards,
Shaun Barford
Hotel Manager
Travelodge Rockhampton
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From our initial contact with the most unhelpful front-desk person to the worlds worst breakfast, you could not pay me enough to stay at this hotel again.
At 9:30 on a Wednesday night there was no "standby" rate available but we were lucky to be here this week because next week all the room rates will be $100 more...good luck...
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Dear Rebecca_DW,
Thank you for taking the time to comment on your stay with us.
I am proud to be a member of the Travelodge Rockhampton team and of the usual high standard of service we provide. However, I accept that no team is perfect 100% of the time and I do apologise for any instance of poor customer service...
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We stayed here on the homeward leg of our 2-week holiday to South East Queensland. The rooms were neat and tidy, the staff were all friendly and happy to help and the meals were great. I'd recommend this facility to other travellers.
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Dear NQTravellers,
Your comments have been passed-on to our team.. Thank you for taking the time to share your experience.
Kind Regards,
Shaun Barford
Hotel Manager
Travelodge Rockhampton
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Stayed here for 1 night on the way up the east coast. Paid a little extra for a room with a balcony and a view of the river. View is very overrated as we were looking sown on the roof of another building. No noise-proofing whatsoever:could clearly hear the lift operating all thru the night. The next morning, road-works began...
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Dear Eamovet,
Thank you for you feedback.
I was disappointed to hear of the noise disturbances during your stay.
If you would like to discuss your experience further I would be pleased to hear from you.
Kind Regards,
Shaun Barford
Hotel Manager
Travelodge Rockhampton
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I stayed here for work and it was all ok. Clean plus friendly and helpful people. For a budget hotel, it's what I'd expect and would stay here again. It's also a good location and I had a room overlooking the beautiful river. I notice someone else mentioned the minibar prices. When in major cities, I usually stay in 4-5...
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Dear nicket,
I was pleased to hear you enjoyed your stay at Travelodge Rockhampton. Your positive comments regarding customer service have been shared with the team.
Kind Regards,
Shaun Barford
Hotel Manager
Travelodge Rockhampton
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we only spent one night here thank goodness, the room smelt musty, upon using the toilet for the first time there was somebody ekses pubic hair on the lid and the seat. The bed was like sleeping on wooden boards it was that hard and the pillows where shocking. One of our pillow cases had holes in it. Good luck...
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Dear greeneyes2507,
Thank you for providing valuable feedback regarding your recent stay.
Your comments on various issues experienced have been made known to the team and I can assure you all guest rooms will be inspected over the following two days to ensure any instance of any of the issues raised are immediately rectified.
Please do feel free to contact...
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I had a riverfront room on floor 5. The view was good but I would like to have been up a bit higher to see the beautiful river more. Next time I stay I will request this. The hotel is very clean and comfortable and if you can book 7 to 21 days ahead on the internet you get much...
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Dear 834Lynda,
The team at Travelodge Rockhampton are pleased you enjoyed your stay with us and the company provided by our ‘fine feathered friends’.
Our very own website does indeed offer additional discounting when booking further than seven or twenty-one days in advance.
Our river facing rooms on higher floors are called River View Rooms and I highly recommend paying...
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The Travelodge is one of the few chain hotels in the Capricornia region. There is little remarkable about the hotel, but it is clean, comfortable and was the cheapest available option during the period of our stay. We stayed in a balcony room which had pleasant views of the river and ranges. It's a pity that The Edge apartments block...
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Dear allrite,
Thank you for providing such detailed feedback regarding your recent stay with Travelodge Rockhampton.
Our pool and pool area are usually very well kept, however the recent ‘windy’ conditions we experienced over a two week period during the course of your stay unfortunately did reduce their presentation.
Kind Regards,
Shaun Barford
Hotel Manager
Travelodge Rockhampton
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